Summary
Overview
Work History
Education
Skills
Timeline
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Loretta Jackson

New Orleans,LA

Summary

Educated Bookseller bringing 30 years of experience in various bookstore settings. Talented at engaging customers and relating to individuals through shared passion for reading. Maintains in-depth knowledge of various authors, genres and literature.

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

Bookstore Sales Associate

Changing Hands Book Store
Tempe, AZ
11.2017 - 04.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Processed information and merchandise through POS register system.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Met and contacted local and national authors about carrying their titles in store
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day

Bookseller

Barnes & Noble
Tempe, AZ
05.2007 - 11.2017
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Processed information and merchandise through POS register system.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Books and Media products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Provided anticipatory measures for theft prevention
  • Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day

Barista

Borders Books And Music
Scottsdale, AZ
10.2005 - 05.2007
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Complied with standards for merchandising, stocking and storing product.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

Movie Theater Attendant

Canal Place Cinema
New Orleans, LA
06.1999 - 01.2004
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Directed patrons to specific venue locations, restrooms and will-call window.
  • Monitored and kept emergency exit pathways clear and accessible during show.
  • Assisted in verifying staff credentials, granting access to generally restricted areas.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Participated in on-going training and drills to prepare for emergency situations.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats

Cash Room Clerk

Flamingo Riverboat Casino
New Orleans, LA
03.1994 - 09.1997
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Researched and resolved account discrepancies.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Performed daily account reconciliation and payroll verification to maintain daily records.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Microsoft with 100% accuracy

Education

No Degree - Cultural Anthropology

University of New Orleans
New Orleans, LA

High School Diploma -

Mc Donogh 35 College-Prep School
New Orleans, LA
05.1983

Skills

  • Brand Promotion
  • Sales and Promotions
  • Computer Proficiency and Microsoft Office
  • Payment Processing
  • Store Policies and Procedures
  • Inventory Management
  • Merchandise Receiving and Handling
  • POS Software
  • Strong Communication and Interpersonal Skills
  • Store Organization
  • Special Orders
  • Building Customer Relationships and Loyalty

Timeline

Bookstore Sales Associate

Changing Hands Book Store
11.2017 - 04.2020

Bookseller

Barnes & Noble
05.2007 - 11.2017

Barista

Borders Books And Music
10.2005 - 05.2007

Movie Theater Attendant

Canal Place Cinema
06.1999 - 01.2004

Cash Room Clerk

Flamingo Riverboat Casino
03.1994 - 09.1997

No Degree - Cultural Anthropology

University of New Orleans

High School Diploma -

Mc Donogh 35 College-Prep School

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