Gustavo Vasquez
Saint Augustine,FL
Summary
Enthusiastic and reliable individual with 25+ years of experience in food service operations, including personalized food operations, personalized customer service, mentoring and developing new team members. Dedicate time to perfecting the dining experience of all guests, offering the highest quality of food and beverage by executing impeccable standards of hospitality. Possess strong knowledge of government health and food service regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Server/Trainer
Smitty's Grill Restaurant
04.2022 - 10.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Server/Trainer/New Restaurant Opening Team
Cheesecake Factory Inc
10.1999 - 05.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Introduced feedback loop from customers to inform training focus areas, directly linking training to customer satisfaction.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Enhanced team communication and cohesion with team-building activities integrated into training sessions.
- Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.
- Facilitated conflict resolution training, resulting in more harmonious work environment and improved team dynamics.
- Enhanced team efficiency by leading comprehensive training sessions on menu knowledge and customer service techniques.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Initiated role-play scenarios to better prepare servers for real-life situations, improving customer service scores.
- Assessed individual performance post-training to identify areas for further development, ensuring high level of service.
- Provided coaching and mentoring to employees.
Education
Bachelor of Arts - Landscape Architecture
University of Illinois
Champaign, IL05.1992
Skills
- Bilingual, fluent Spanish
- Excellent public relations
- High-volume dining
- Safe handling procedures
- Server etiquette
- Bar terminology
- Wine service
- Exceptional communication
- Training expertise
- New employee mentoring
Timeline
Server/Trainer
Smitty's Grill Restaurant
04.2022 - 10.2024
Server/Trainer/New Restaurant Opening Team
Cheesecake Factory Inc
10.1999 - 05.2021
Bachelor of Arts - Landscape Architecture
University of Illinois
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