William McCleary
San Antonio,TX
Summary
Skilled team player with a strong background in Cyber Security environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. IT professional with experience developing and implementing security solutions in fast-paced environments. Skilled in analyzing and developing with proven history of delivering exceptional risk management support.
Overview
5
5
years of professional experience
Work History
Technical Support Customer Service
GameStop
San Antonio, TX
04.2019 - 11.2020
- Duties included answering questions and assisting with product selection, purchases, and returns. Ensured that store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed.
- Perform daily management, monitoring and administration of client systems
- Maintained troubleshot and supported mobile devices, gaming systems and systems/software hardware updates.
Absolutely Delicious LLC
ANTONIO, TX
05.2017 - 08.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Completed file maintenance log for price discrepancies.
Sales Associate
Guess & Co
San Antonio, TX
01.2011 - 12.2012
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
Education
Bachelor of Science - Cyber Security
Hallmark University, San Antonio Community College
San Antonio, TX04.2019
High School Diploma -
Macarthur High School
San Antonio, TX08.2010
Skills
- Developing security plans
- Erecting firewalls
- Wireshark software
- Symantec Endpoint Protection
- Microsoft Hyper-V Server
- Implementing security programs
- Data security
- Maintenance & Repair
- Project Management
- Responsible
- Teamwork
- Technical Analysis
- Hardware knowledge
- Windows Proficient
- Resolving Problems and Incidents
- Android and iPhone knowledgeable
Timeline
Technical Support Customer Service
GameStop
04.2019 - 11.2020
Absolutely Delicious LLC
05.2017 - 08.2018
Sales Associate
Guess & Co
01.2011 - 12.2012
Bachelor of Science - Cyber Security
Hallmark University, San Antonio Community College
High School Diploma -
Macarthur High School