Cassie Wallner
Undergraduate Student
San Diego,CA
Summary
I am a second-year UCSD student majoring in Marine Biology with a minor in Climate Change Studies. I have been a PADI Advanced Certified Diver since the age of ten and recently became an instrument-rated licensed private pilot. During high school, I spent my summers working as an office assistant which gave me valuable clerical skills as well as experience working with Excel and Epicor. Currently, I work as a barista on the UCSD campus in Roger's Market where I have strongly developed my skills in customer service, cleaning, stocking, and drink preparation. I am an extremely determined, hard worker and will devote the entirety of my energy to the task at hand, regardless of the task.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Coffee Barista
Roger's Market UCSD
La Jolla, California
06.2021 - Current
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Kept product inventory stocked during times of customer congestion and high demand.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Maintained regular and consistent attendance and punctuality.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Complied with standards for merchandising, stocking and storing product.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Educated coworkers and customers about new products.
- Cleaned counters, machines, utensils and seating areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Set and achieved goals for professional development and advancement.
Office Assistant
Wallner Expac
Rancho Cucamonga, United States
06.2020 - 09.2021
- Maintained staff directory and company policy handbook for human resources department.
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
- Drafted common document templates for use by executives and employees.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Excel and Epicor databases.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and ad hoc projects.
Education
Bachelor of Science - Marine Biology
University of California - San Diego
La Jolla, CA 10.2020 - 06.2024
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA 08.2016 - 05.2020
Skills
Beverage preparation
Exceptional customer service
Spreadsheet management
Filing and data archiving
Project planning
Licensed Instrument-Rated Private Pilot
PADI Advanced Certified Diver
Excellent Swimmer (played water polo for 8 years)
Accomplishments
In high school, I received a cumulative GPA of 4.7 and an SAT score of 1560. In my collegiate studies, I have maintained a cumulative GPA of 3.74 and have consistently received Provost Honors.
Certification
PADI Advanced Diver Certification
Timeline
Instrument Private Pilot License
09-2021
Coffee Barista
Roger's Market UCSD
06.2021 - Current
Bachelor of Science - Marine Biology
University of California - San Diego
10.2020 - 06.2024
Private Pilot License
09-2020
Office Assistant
Wallner Expac
06.2020 - 09.2021
High School Diploma -
Los Osos High School
08.2016 - 05.2020
PADI Advanced Diver Certification
05-2012