Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Languages
Timeline
Generic

Taylar Truesdale

Hillsborough,NJ

Summary

Detail-oriented professional with extensive experience in operations management and executive support. Recognized for enhancing efficiency and supporting C-suite executives in high-pressure environments. Core competencies include relationship building, strategic planning, and logistical coordination, driving impactful organizational results. Aiming to leverage skills to further streamline operations and support executive leadership.

Overview

10
10
years of professional experience

Work History

Operations Assistant (Agent Client Management)

CHUBB Insurance
03.2024 - 10.2024
  • Implemented rigorous protocols in EPIC, enhancing overall data accuracy by 40%, which significantly reduced errors in policy management and reporting.
  • Increased process efficiency by 30% through the effective creation and management of customer and broker profiles, streamlining communication, and improving service delivery.
  • Ensured timely documentation of policies, with prompt client updates, achieving a 95% on-time notification rate, which improved client satisfaction and retention.

Executive Assistant/Property Manager Coordinator

Boston Properties
11.2022 - 03.2024
  • Achieved a 30% reduction in onboarding time through efficient management of new vendor setups and insurance certificate files.
  • Optimized service delivery by effectively managing contractor and tenant schedules, leading to a 40% increase in on-time project completion, and enhanced client satisfaction.
  • Provided top-tier administrative support to C-suite executives, elevating meeting coordination efficiency by 30%, and improving inter-departmental communication.
  • Assisted the SVP and VP with scheduling, travel arrangements, and expense reports, achieving a 25% reduction in processing time, and ensuring timely and accurate financial reporting.

Temporary Market Research Recruiter

Focus Insite
09.2022 - 10.2022
  • Conducted over 150 phone interviews and maintained applicant tracking systems, resulting in a 25% increase in candidate placement efficiency, and improving recruitment timelines.
  • Enhanced overall research quality by collaborating with researchers to develop and execute survey projects, contributing to a 30% increase in response rates, and providing valuable insights for strategic decision-making.

Temporary Customer Service Representative

Top Knobs USA Inc
06.2022 - 09.2022
  • Resolved customer inquiries regarding orders and product details, achieving a 95% satisfaction rate.
  • Coordinated with senior leadership to address complex customer issues, resulting in a 35% improvement in response rates, and enhanced resolution times.
  • Fostered positive relationships with customers through friendly and effective interactions, contributing to a 20% increase in customer satisfaction scores.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support, achieving a 95% first-contact resolution rate, and streamlining the customer experience.

Case Management Support Associate

NYC Department of Education
03.2021 - 06.2022
  • Ensured 100% adherence to all relevant regulations while certifying childcare subsidy eligibility, contributing to a seamless compliance record during state audits.
  • Boosted overall team effectiveness by 30% through comprehensive training programs for newly hired staff on case processing, resulting in a significant reduction in processing errors.
  • Provided accurate and timely guidance on eligibility and enrollment, effectively handling over 200 parental inquiries monthly, and increasing parent satisfaction ratings by 25%.

Executive Assistant

DesiTrue Services LLC
09.2019 - 09.2021
  • Enhanced productivity by 40% through efficient management of data entry, calendar coordination, and document editing using Microsoft Office 365, streamlining workflows for the entire team.
  • Ensured timely responses to inquiries via email, phone, and in-person interactions, achieving a 98% satisfaction rate in information retrieval and communication accuracy.
  • Oversaw inventory management and facilitated timely mail handling, supporting event coordination that led to a 25% increase in event efficiency and participant engagement.
  • Delivered comprehensive executive support to the CEO, expertly managing schedules and administrative functions, which contributed to a 30% reduction in scheduling conflicts and improved operational flow.

Administrative Assistant

The New Republic
05.2017 - 04.2018
  • Resolved invoice and payment discrepancies for a long-standing media organization, achieving a 95% accuracy rate, which reduced processing delays by 30% and improved overall financial reporting efficiency.
  • Processed over 200 invoices monthly for department activities, ensuring 100% timely payments, and maintaining strict budget compliance, which contributed to a 15% reduction in late fees.
  • Conducted thorough research on discrepancies between invoices and payments, successfully identifying and rectifying issues, leading to a 30% decrease in invoice-related disputes, and enhancing overall financial accuracy.
  • Organized and maintained physical files according to organizational policies, resulting in a 25% increase in retrieval efficiency, and reducing file search times.
  • Ensured accurate data entry into relevant databases, enhancing data integrity, and contributing to a 20% reduction in data errors across department reports.

Administrative Assistant

Dada Entertainment
01.2015 - 01.2015
  • Successfully archived over 500 physical documents and prepared them for storage, resulting in a 40% reduction in office clutter, and improved space utilization.
  • Scanned and organized digital files, enhancing accessibility and efficiency, which decreased document retrieval time by 50%.
  • Updated and optimized the office documentation system, leading to a 30% increase in productivity, and enabling team members to locate important documents swiftly and accurately.

Administrative Assistant

RMT Tracking Corporation
10.2014 - 12.2014
  • Upgraded documentation procedures from MS Word to the SmartProcedures database for a major oil company, improving document retrieval speed by 60%, and enhancing compliance with industry standards.
  • Updated income information in alignment with set policies and supplied affidavits, ensuring 100% accuracy in financial reporting, and contributing to timely audits.
  • Managed and organized confidential documents according to established protocols, maintaining a 100% compliance rate with confidentiality standards, and reducing the risk of information breaches.

Education

Associate of Science - Business Management

Penn Foster
10-2027

Foundations of Cybersecurity -

Google
09.2023

Technical Support Fundamentals (IT Support) -

Google
09.2021

College Preparatory Diploma -

The American School

Responsive Web Design Certification -

FreeCodeCamp

Skills

  • Abiz
  • Adobe Acrobat
  • Angus, MRI
  • Applied Epic
  • Microsoft Office 365
  • G Suite
  • Nexus
  • ERP Virtual Desktop
  • Microsoft Teams
  • Slack
  • Professional and friendly
  • Zoom
  • Webex
  • Invoicing
  • Auditing
  • SharePoint
  • WMS (Welfare Management System)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCompany CultureWork from home optionCareer advancement401k matchPaid sick leavePaid time offHealthcare benefitsFlexible work hours

Software

CRM

Google Suite

Microsoft Office 365

Nexus

Angus MRI

Applied EPIC

Slack

Zoom

Microsoft Teams

SharePoint

Languages

English
Native language
Korean
Beginner (A1)
A1
Japanese
Beginner
A1

Timeline

Operations Assistant (Agent Client Management)

CHUBB Insurance
03.2024 - 10.2024

Executive Assistant/Property Manager Coordinator

Boston Properties
11.2022 - 03.2024

Temporary Market Research Recruiter

Focus Insite
09.2022 - 10.2022

Temporary Customer Service Representative

Top Knobs USA Inc
06.2022 - 09.2022

Case Management Support Associate

NYC Department of Education
03.2021 - 06.2022

Executive Assistant

DesiTrue Services LLC
09.2019 - 09.2021

Administrative Assistant

The New Republic
05.2017 - 04.2018

Administrative Assistant

Dada Entertainment
01.2015 - 01.2015

Administrative Assistant

RMT Tracking Corporation
10.2014 - 12.2014

Associate of Science - Business Management

Penn Foster

Foundations of Cybersecurity -

Google

Technical Support Fundamentals (IT Support) -

Google

College Preparatory Diploma -

The American School

Responsive Web Design Certification -

FreeCodeCamp

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Taylar Truesdale