Michelle Murphy
Naples
Summary
Professional customer service leader prepared for impactful contributions. Extensive experience in leading teams to achieve high customer satisfaction and improve service operations. Known for strong collaboration and flexibility in dynamic environments. Skilled in conflict resolution and process optimization.
Overview
13
13
years of professional experience
Work History
Lead CSR
Dal-Tile
12.2018 - 06.2024
- Led team in delivering exceptional customer service and resolving complex inquiries.
- Streamlined communication processes, improving response time to customer issues.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery
- Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
- Responsible for keying in orders, processing faxes, and preparing reports.
- Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Showroom Coordinator
Metro Tile & Mable
03.2017 - 11.2018
- Confirmed scheduled appointments with vendors
- Coordinate the set up and organization of showroom
- Assisted sales personal in all aspects
- Extensive experience with Microsoft Excel, Microsoft Word, and Quickbooks
- Coordinated showroom operations, enhancing customer engagement through effective product presentation.
- Managed inventory levels, ensuring timely availability of materials for showroom display and distributing samples
- Developed and maintained relationships with suppliers to optimize product sourcing and quality.
- Maintained an organized and visually appealing showroom, showcasing the latest products and trends.
- Ensured accurate documentation of client orders which led to fewer discrepancies in fulfillment process.
- Served as a liaison between the sales team, clients, designers, contractors, suppliers throughout project life cycles for seamless coordination efforts.
Administrative Assistant
Executive Marketing Services
03.2011 - 12.2016
- Accounts receivable; Accounts payable
- Bank Deposits
- Administrative support to owner
- Schedule Events, Set up and break down venues
- Coordinated schedules and meetings for senior executives, ensuring optimal time management and resource allocation.
- Managed office supplies inventory, streamlining procurement processes to reduce costs and improve efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Labor Finders
05.2016 - 11.2016
- Invoicing; Bank Deposits; Payroll; Accounts Receivable
- Scheduling work orders; Set appointments; Invoicing
- Extensive experience with Microsoft Excel and Microsoft Word
- Provide all aspects of assistance to ensure smooth daily operations
Administrative Assistant
Tropical Fence Company
02.2015 - 09.2016
- Provide Administrative support to the owner
- First point of contact for clients
- Scheduling; Dispatch; Maintain office calendar
- Excellent customer Service
- Extensive experience with Microsoft Excel and Microsoft Word
Assistant Manager
Budget Arenas
09.2013 - 12.2013
- Payroll; Accounts receivable; Accounts payable
- QuickBooks
- Scheduling
- Extensive experience with Microsoft Excel and Microsoft Word
Education
High School -
Lely High School
01.2001
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Shipping and receiving
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Problem resolution
- Microsoft Excel
- Computer proficiency
- Data entry
- Task prioritization
- Product knowledge
- Documentation
- Appointment scheduling
- Complaint handling
- Microsoft outlook
- Scheduling
- Payment processing
- Paperwork processing
- Professional telephone demeanor
- Administrative support
- Order fulfillment
- Delivery scheduling
- Account management
- Quality control
- Product sales
- Store maintenance
- Order processing
Timeline
Lead CSR
Dal-Tile
12.2018 - 06.2024
Showroom Coordinator
Metro Tile & Mable
03.2017 - 11.2018
Administrative Assistant
Labor Finders
05.2016 - 11.2016
Administrative Assistant
Tropical Fence Company
02.2015 - 09.2016
Assistant Manager
Budget Arenas
09.2013 - 12.2013
Administrative Assistant
Executive Marketing Services
03.2011 - 12.2016
High School -
Lely High School
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