Sage Hunter
Lubbock,TX
Summary
Seeking career in office setting with various roles and responsibilities. Obtained experience in various and diverse settings. Am a quick learner who is goal driven and able to work in fast paced situations.
Overview
7
7
years of professional experience
Work History
Tow Truck Operator
LUBBOCK WRECKER
Lubbock, TX
10.2021 - Current
- Provided outstanding customer service to all customers and built strong reputations among companies
- Remained available at all times.
- Towed several types of vehicles including semi's, cars, and trucks of all makes and models.
- I ensure excellent customer service in a timely manner
- I make sure all customer requests or complaints are handled with care and in a professional manner.
- Fielded and completed an average of 12 calls per day
- Fastened chains, straps, covers and binders to secure load during transit
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals
- Secured vehicle to tow truck and checked all attachments for safe operation
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
- Invoiced, collected monies due and settled accounts with customers each day
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional
Tire Manager
McWhorter's
Lubbock, TX
06.2021 - 10.2021
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
- Reviewed shift reports to understand current numbers and trends
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction
- Conducted vehicle inspections and recorded results in database to comply with Texas vehicle inspection requirements
- Topped off fluids in vehicle engines to lubricate, protect and cool engine
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, and diagnostic and repair techniques
- Dismounted and mounted tires to perform air checks, rotations and rebalances
- Greeted customers and answered questions about oil changes and other services
- Managed all other technicians daily to ensure customer satisfaction
- Increased productivity by 15%
Tow Truck Driver/Operations Manager
Lea County Roadside
Hobbs, NM
07.2017 - 07.2021
- Did routine maintenance on heavy duty trucks along with other vehicles
- Provided outstanding customer service to all customers and built a reputation among companies
- Remained on call 24/7 bi-weekly
- Towed vehicles of all sorts including semi's, cars, and trucks
- Ran computer systems and troubleshooted software problems in the office.
- Worked with word and excel spreadsheets and did basic data entry that corresponded with tickets.
- Helped Accounts Receivable with Quickbooks Online systems
- Supported accounts receivable by calling customers for payments after they have falling behind
- Effectively managed a team of operators, mechanics, and shop hands
- Greeted all customers in a friendly and open manner.
- Devised processes to boost long-term business success and increase profit levels
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Managed monthly reconciliation schedules for assigned accounts
Customer Service Representative
Sherwin-Williams Company
Hobbs, NM
07.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Cultivated customer loyalty, promoted repeat business and improved sales
- Answered constant flow of customer calls with minimal wait times
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Offered advice and assistance to customers, paying attention to special needs or wants
- Communicated professionally with colleagues, freelancers and clients
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Recommended products to customers, thoroughly explaining details
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Sought ways to improve processes and services provided
- Cross-trained and backed up other customer service managers
Service Agent
Enterprise Rent-A-Car
Hobbs, NM
08.2014 - 05.2015
- Provided rides for customers to desired location
- Managed maintenance of vehicles which including vehicle checks to ensure proper and safe condition before being rented out
- Maintained vehicle keys and info to streamline services for customers
- Removed stains on carpeting and sprayed interior with air freshener
- Performed routine maintenance on vehicles
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Maintained high customer satisfaction standards to meet or exceed targets
- Documented problems and corrective actions to maintain records
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained new personnel regarding company operations, policies and services
Education
High School Diploma - General Education
Hobbs High School
2014
Skills
- Critical Thinking
- Load Inspection
- Storage and Stacking
- Quality Assurance
- Time Management
- Inventory Tracking
- Multitasking and Prioritization
- Written and Verbal Communication
- Attention to Detail
- Microsoft Access
- Client Service
- Problem solving strength
- Schedule optimization
- Coaching and mentoring
- Business administration
- AR/AP
- Office administration
- Extensive vocabulary
- Administrative support
- Independent worker
- QuickBooks proficient
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Tow Truck Operator
LUBBOCK WRECKER
10.2021 - Current
Tire Manager
McWhorter's
06.2021 - 10.2021
Tow Truck Driver/Operations Manager
Lea County Roadside
07.2017 - 07.2021
Customer Service Representative
Sherwin-Williams Company
07.2015 - 06.2017
Service Agent
Enterprise Rent-A-Car
08.2014 - 05.2015
High School Diploma - General Education
Hobbs High School
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