Berlynn Heideman
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Relationship Banker
Bank of America
Las Vegas, NV
09.2022 - 07.2023
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Maintained and built strong client relationships through quality, personalized interactions.
- Advised customers on bank products, services and financial planning options.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Processed maintenance, operations and correspondence for new and existing accounts.
Customer Service Representative
Chick-fil-A
Las Vegas, NV
06.2020 - 09.2021
- Improved customer service wait times to mitigate complaints.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Dental Assistant
Luth and Heideman center for dental care
Las Vegas, NV
01.2020 - 06.2020
- Laid out dental instruments and equipment before procedures.
- Conducted routine maintenance of equipment used in dentistry operations.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05.2021
Skills
- Relationship Building and Management
- Customer Service-Oriented
- Resourcefulness
- Sales Expertise
- Scheduling
- Problem-Solving Abilities
- Positive and Professional
- Conflict Resolution
- Quality Control
- Critical Thinking
- Active Listening
- High-Energy Attitude
- Adaptive Team Player
Affiliations
- run a small flower arrangement business on the side
- go hiking with my daughter
- organizing anything is a passion of mine
Timeline
Relationship Banker
Bank of America
09.2022 - 07.2023
Customer Service Representative
Chick-fil-A
06.2020 - 09.2021
Dental Assistant
Luth and Heideman center for dental care
01.2020 - 06.2020
High School Diploma -
Arbor View High School
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