Kylee Colby
Tampa
Summary
Dynamic professional with a proven track record in administrative and problem-solving skills, honed across roles from Front Desk Coordinator at Florida Eye Specialist to entrepreneurship. Excelled in guest relations and social media management, enhancing brand identity and customer satisfaction. Demonstrates leadership and recordkeeping expertise, ensuring operational excellence and confidentiality.
Possessing excellent interpersonal and organizational skills, excelling in providing outstanding customer service. Well-versed in managing communications and handling administrative tasks efficiently. Dedicated to creating welcoming environment and ensuring smooth daily operations for guests and staff.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Florida Eye Specialist
09.2024 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
Front of House Employee
Chick-fil-A
09.2023 - 09.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Small Business Owner
Self Employed
02.2021 - 09.2023
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Babysitting, dog sitting, house keeping, pet walking.
Education
Hillsborough Virtual School
05.2023
Skills
- Administrative skills
- Problem-solving skills
- Phone call direction
- Listening skills
- Guest relations
- Recordkeeping expertise
- Social media management
- Leadership Skills
Timeline
Front Desk Coordinator
Florida Eye Specialist
09.2024 - Current
Front of House Employee
Chick-fil-A
09.2023 - 09.2024
Small Business Owner
Self Employed
02.2021 - 09.2023
Hillsborough Virtual School
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