NOAH SOLIZ
Alton,TX
Summary
Results-driven Customer Service and Realtor Professional with a strong track record in service delivery, multitasking, and operational efficiency. Committed to fostering long-term relationships with clients, team members, and key decision-makers to drive business growth, profitability, and customer satisfaction. Proven ability to improve processes, solve problems, and achieve sales excellence. Highly organized, with a team-oriented mindset and a focus on meeting business goals. Ready to leverage expertise and experience in real estate and customer service to tackle new challenges and contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Realtor
Texas Star Realty Professionals
03.2024 - Current
- Assisted multiple clients in purchasing residential properties, ensuring a smooth and stress-free transaction process.
- Provided bilingual support in both Spanish and English, facilitating clear communication and understanding for clients from diverse backgrounds.
- Developed tailored home-buying strategies to meet the specific needs of each client, resulting in high customer satisfaction and repeat business.
- Gained strong knowledge of local market conditions, enabling accurate pricing strategies and targeted marketing efforts.
- Guided clients through the home-buying process, from initial consultation to closing, offering expert advice and support in their preferred language.
- Built and maintained relationships with clients, providing excellent service that led to referrals and repeat business in the first year.
- Negotiated offers and contracts on behalf of clients, securing favorable terms and prices to ensure client satisfaction and success.
- Utilized market knowledge to identify suitable properties for clients, analyzing price trends, neighborhoods, and potential investment opportunities.
- Collaborated with mortgage brokers, inspectors, and other professionals to ensure a seamless and efficient home-buying experience.
- Oversaw marketing initiatives to drive consistent revenue growth.
- Created visually compelling designs for print and digital media, including branding materials, advertisements, and social media graphics, resulting in increased client engagement and brand visibility.
- Developed a strong local network of real estate professionals, contractors, and vendors, ensuring clients had access to trusted service providers.
Inside Sales Representative
Conversion Monster
01.2022 - Current
- Generated leads by identifying and reaching out to potential clients, helping real estate agents and mortgage companies expand their customer base.
- Built and nurtured relationships with prospective clients via phone, email, and virtual meetings, ensuring a high level of customer engagement and trust.
- Collaborated with real estate agents and mortgage brokers to understand client needs and deliver tailored solutions, resulting in increased conversions and sales.
- Scheduled appointments and follow-ups for real estate agents and mortgage brokers, facilitating a seamless client experience and ensuring timely communication.
- Managed CRM systems to track leads, opportunities, and client interactions, ensuring accurate data entry and efficient sales processes.
- Provided product and service information to potential clients, addressing inquiries and offering personalized guidance on home financing and property investment options.
- Achieved and exceeded monthly sales quotas, consistently contributing to the growth of real estate agencies and mortgage companies.
- Processed documentation and applications for clients, ensuring accuracy and timeliness in submissions to mortgage lenders and real estate agencies.
- Coordinated with marketing teams to implement promotional campaigns, increasing lead generation and driving sales opportunities.
- Monitored market trends and competitor offerings to stay informed and assist clients with up-to-date information, enhancing client decision-making.
- Handled objections effectively by providing clear and persuasive responses, overcoming challenges to close sales and support business growth.
- Assisted clients in understanding financing options, including mortgage rates, terms, and application processes, fostering informed decision-making.
- Developed deep knowledge of real estate and mortgage industry trends to provide valuable insights and support to agents and mortgage brokers.
Lead Teller
Wells Fargo bank
01.2013 - 01.2020
- Ranked #1 (out of 150) Tellers in Rio Grande Valley/El Paso region in sales for Quarter 2,3 and 4 in 2015.
- Ranked #1 (out of 125) Tellers in Rio Grande Valley/El Paso Region in sales for Quarter 1 and 2 in 2016.
- Achieved Star Service Award Champion for Outstanding customer service in 2016 and 2017 in market and top 10% nation.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
Associate of Arts - Business Administration
South Texas College
McAllen, TX02.2013
Skills
- Strong communication skills
- Leasing and sales
- Contract negotiation
- Property management
- In-depth local knowledge
- Real estate law
- Real estate marketing strategies
- Social media marketing
Accomplishments
- Completed over 14 successful real estate transactions during my first year.
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
Certification
- [IT Support] in Training - [October 2022]
- Certified [Tax Specialist], [Intuit]
Additional Information
Licensed Real Estate Agent
Languages
Spanish
Native or Bilingual
Timeline
Licensed Realtor
Texas Star Realty Professionals
03.2024 - Current
Inside Sales Representative
Conversion Monster
01.2022 - Current
Lead Teller
Wells Fargo bank
01.2013 - 01.2020
Associate of Arts - Business Administration
South Texas College