Alexander Brigham
Summary
Encouraging Healthcare Leader, Operations Manager + Human Resources Professional. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent employee relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Interim Manager - Radiation Oncology
The University of Vermont Medical Center
05.2024 - Current
- Oversees all day-to-day operations of the Radiation Oncology department.
- Responsible for managing the clinical, operation, financial, and administrative aspects of the Radiation Oncology department.
- Assists the Director of Radiation Oncology in planning and managing expenses, budgets, patient charges, and billing.
- Accomplished multiple tasks within established timeframes.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Practice Supervisor - HemOnc & SurgOnc
The University Of Vermont Medical Center
10.2023 - Current
- Oversees all operations of Hematology, Oncology, and Surgical Oncology
- Fosters a high-performance culture and ensures optimal daily operations of clinical sites
- Manages patient access, scheduling, insurance pre-certification, referral management, resource utilization, charge capture, service quality, staffing, compliance and accreditation, regulatory agencies, and clinical standards of care
- Intense commitment to patient and family centered care
- Provides administrative direction and coordination of policies, procedures, and programs
- Leads and functions as part of the site-based leadership team in support of, and responsible for all clinical operations.
Business Operations and Human Resources Consultant
Brigham, LLC
08.2022 - Current
- Experienced in municipal recruitment - Town Manager searches
- Experienced in supporting business operations, clinical operations and human resource operations
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes
- Built HR consulting capabilities focused on clients undergoing organizational change and development
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Created and implemented forward-thinking initiatives to improve employee engagement
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
- Oversees day-to-day business operations
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Worked in tandem with Clinical Directors, Town Managers, and Boards to better understand business process and initiate improvements, helping company achieve goals
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Human Resources Generalist, HR Lead
Tata Harper Skincare
09.2021 - 06.2023
- Oversees all HR functions throughout the United States
- Oversaw and worked collaboratively with partnered PEO's in Canada, the
- United Kingdom, and France
- Responsible for Payroll in the US
- Manage employee relations: scheduling meetings, resolving grievances, training, coaching, discipline employees and counseling
- Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, vacation, and others
- Leads recruitment efforts, and employees induction, orientation and training programs
- Facilitated talent acquisition, becoming instrumental in building and retaining high-caliber teams
- Ensures compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations, and maintaining records for legal purposes
- Identify and recommend improvements to internal operating procedures, including team restructuring and performance management
- Build strong relations with external partners, including Payroll, benefits providers, surveys, etc
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals
- Drafted department-specific employee announcements
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Office Manager + Facilities Manager
Polly
09.2019 - 09.2021
- Managing day-to-day front of house operations, facilities management, assisting executive leadership and project management
- Accounting – processing accounts receivables, daily deposits, and account
- Incentive planning and management
- Assisting in Human Resources functions, onboarding new hires, offboarding terminated employees, process development, improvement, and implementation, assisting in planning and managing remote working opportunities, and assisting in general HR functions
- Logistics coordinating – out of state new hires and terminations
- Assisting in Marketing functions and campaigns initiatives
- Budget planning
- Responsible for office mail, shipping, supplies, and equipment
- Organized office operations and procedures both in the office and remote
- Coordinated with IT department on all office equipment + new hire needs
- Managed relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved
- Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, office layouts and company policies and procedures
- Responsible for developing and implementing office policies and procedures and standardizing office work flow
- Ensured that results are measured against standards, while making necessary changes along the way
- Perform review and analysis of special projects and keep the management properly informed
- Remained updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals and reviewing of industry publications
- Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise
- Maintained a safe and secure working environment.
Education
MBA - Business Administration + HR Management
Champlain College
Burlington, VTGraduate Certificate - Human Resources Management
Champlain College
Burlington, VTBachelor of Science - Business Management
Champlain College
Burlington, VTCertificate Healthcare Management -
Champlain College
Burlington, VTSkills
- Conflict Management
- Adaptability
- Patient Safety
- Financial Optimization
- Communication and Empathy
- Integrity, Resilience, and Inspiration
- People Focused Management
- Mentor
Timeline
Interim Manager - Radiation Oncology
The University of Vermont Medical Center
05.2024 - Current
Practice Supervisor - HemOnc & SurgOnc
The University Of Vermont Medical Center
10.2023 - Current
Business Operations and Human Resources Consultant
Brigham, LLC
08.2022 - Current
Human Resources Generalist, HR Lead
Tata Harper Skincare
09.2021 - 06.2023
Office Manager + Facilities Manager
Polly
09.2019 - 09.2021
MBA - Business Administration + HR Management
Champlain College
Graduate Certificate - Human Resources Management
Champlain College
Bachelor of Science - Business Management
Champlain College
Certificate Healthcare Management -
Champlain College
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