Emily Gutierrez-Perez
Las Vegas,NV
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/Optometric Technician
Family Eye Care
07.2022 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored junior reception staff on customer service protocols and system usage.
- Monitored inventory of office supplies, placing orders as necessary to ensure uninterrupted front desk operations.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided patient support during comprehensive eye exams, ensuring comfort and clarity throughout procedures.
- Documented patient medical histories accurately, enhancing overall efficiency of the examination process.
- Educated patients on proper contact lens care, contributing to improved adherence to prescribed routines.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
Receptionist
Vision Source
03.2019 - 06.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing and claims submissions.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Developed streamlined workflows for check-in/check-out procedures, improving overall patient experience.
- Led initiatives to improve office communication, resulting in increased staff productivity and morale.
- Managed financial transactions effectively, processing payments accurately while maintaining balanced cash drawers daily.
- Maintained inventory levels for contact lenses, eyewear accessories, and office supplies, placing orders as necessary to prevent stockouts.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
- Ensured compliance with HIPAA regulations by securely handling confidential patient information throughout all tasks performed at the front desk.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
Jamerson MD
04.2017 - 01.2019
- Triage Patients , Prep patients for medical procedures , Cleaned & Prepped rooms , Assisted physician . Collected Specimen. Used Autoclave to sterilize instruments. Administered medication when needed
- Led patient intake process, ensuring accurate documentation and efficient workflow.
- Coordinated with healthcare providers to streamline appointment scheduling and improve patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in medical billing and coding, improving claims submission accuracy.
- Trained new staff on office procedures and software systems for operational consistency.
Education
Vocational College - Medical Assisting
Brightwood College
Las Vegas, NV06.2016
Skills
- Multi-line Phone Systems
- Insurance Verification
- Administrative Experience
- Front Desk
- Microsoft Word
- Medical Office Experience
- Clerical Experience
- EMR Systems
- Medical Receptionist
- Phone Etiquette
- Data Entry
- Medical Scheduling
- Typing
- Experience Administering Injections
- Phlebotomy
- Computer Skills
- Office Administration
- Patient Care
- Triage
- Medical Terminology
- Microsoft Office
- Medical administrative support
- Time management
- Communication skills
- Venipuncture
- Experience administering injections (2 years)
- Anatomy Knowledge
- HIPAA
- Medical Records
- ICD-10
- Physiology Knowledge
- Organization skills
- Verbal and written communication
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
Certification
CPR Certification
HIPPA Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Optometric Technician
Family Eye Care
07.2022 - Current
Receptionist
Vision Source
03.2019 - 06.2022
Medical Assistant
Jamerson MD
04.2017 - 01.2019
Vocational College - Medical Assisting
Brightwood College
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