Christina Delisi
Ambler,PA
Summary
High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning 7 years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality and results for successful client events.
Overview
7
7
years of professional experience
Work History
Events and Member Services Project Manager
SEC INC.
Lansdale , PA
10.2019 - Current
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Delivered prompt payment for event vendors, venues, staff, and transportation providers.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Planned and organized activities, details and timelines for Pennsylvania School Bus Association, for Board meetings and Annual Convention and Tradeshow events.
- Selected and ordered refreshments, decor and event materials.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Generated client retention by accurately organizing and executing the PSBA's trade shows and events.
- Recommended workflow and budget improvements, resulting in 20% savings per event.
Wedding and Events Planner
Queen Of Hearts Catering
Malvern, PA
02.2019 - 10.2019
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Led vendor negotiations to obtain cost-effective services and products.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Director of Food and Beverage
Mainland Golf Course
Harl, PA
09.2018 - 02.2019
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Weddings and Events Coordinator
La Massaria At Bella Vista Golf Course
Gilbertsville, PA
03.2015 - 09.2018
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Selected and ordered décor and event materials.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
- Strategized long-term business needs while driving attendee feedback for process improvements.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Education
Bachelor of Arts - Broadcast Journalism
Arcadia University
Glenside 05.2013
Skills
- Events Requirements Gathering
- Administrative Recordkeeping
- Mitigation Projects
- Facilities Management and Maintenance
- Problem Anticipation and Resolution
- Inquiry Response
- Agenda Setting
- Meeting Support
- Budget Planning and Administration
- Attendee Relations
- Tradeshow Events
- Vendor Relations
Timeline
Events and Member Services Project Manager
SEC INC.
10.2019 - Current
Wedding and Events Planner
Queen Of Hearts Catering
02.2019 - 10.2019
Director of Food and Beverage
Mainland Golf Course
09.2018 - 02.2019
Weddings and Events Coordinator
La Massaria At Bella Vista Golf Course
03.2015 - 09.2018
Bachelor of Arts - Broadcast Journalism
Arcadia University
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