Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Catherine Tackett

Williston,ND

Summary

Organized simultaneous office functions and direct administrative personnel to meet needs of oil & gas professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Overview

18
18
years of professional experience

Work History

Operations Support Coordinator

Enerplus
06.2023 - Current
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Scheduled timely repair and routine maintenance services to minimize disruption to office production.
  • Organized staff meetings and workshops aimed at facilitating knowledge sharing among team members.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
  • Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
  • Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
  • Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
  • Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.
  • Coordinated the decommissioning of retired vehicles, ensuring proper disposal procedures were followed and maximizing resale value where applicable.
  • Implemented GPS tracking technology to monitor vehicle locations, ensuring efficient dispatching and route planning efforts were employed throughout the organization''s operations.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Sales Representative

Ixom Watercare (formerly Medora Corporation)
06.2021 - 06.2023
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
  • Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
  • Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.

Customer Service Representative

Medora Corporation
09.2017 - 06.2021
  • Maintained up-to-date knowledge of customer accounts
  • Ensured all work orders were properly completed
  • Coordinated service crew schedules
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Tracked customer service cases and updated service software with customer information.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Tracked orders and notified customers of status or potential delays.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.

Administrative Assistant

Iseman Homes
03.2014 - 09.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.

Merchandising Lead

Sears
12.2006 - 03.2010
  • Assisted customers and answered all their questions about our products
  • Dealt with the cash register, returns and exchange requests
  • Organized items, controlled inventory and cleaned the store
  • Oversaw and organized the customer service staff activities, as well as the stock and inventory personnel performance
  • Hired and trained sales associates
  • Checked inventory levels and sales to order exactly what was needed.
  • Mentored junior team members, providing guidance on best practices in merchandising and visual presentation.
  • Enhanced customer satisfaction with focused visual merchandising techniques tailored to target demographics.
  • Contributed to storewide sales goals by supporting other departments during high-traffic periods or staff shortages when necessary.
  • Managed weekly planogram updates, ensuring accurate execution according to company guidelines within designated timelines.
  • Developed seasonal floor plans that effectively showcased new merchandise while maintaining a cohesive store layout.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associates of Applied Science in Business Administration -

Lane Community College
Eugene, OR
11.2010

High School Diploma -

Carlin Combined School
Carlin, NV
06.2002

Skills

  • Account Management
  • Technical Support
  • Office Management
  • Business Development
  • Clerical Experience
  • Sales Management
  • Scheduling Coordination
  • Sales Support
  • Excellent Communication Skills
  • Proficient in Microsoft Office & CRM
  • SAP
  • Wellview
  • Smartsheet

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Operations Support Coordinator

Enerplus
06.2023 - Current

Sales Representative

Ixom Watercare (formerly Medora Corporation)
06.2021 - 06.2023

Customer Service Representative

Medora Corporation
09.2017 - 06.2021

Administrative Assistant

Iseman Homes
03.2014 - 09.2017

Merchandising Lead

Sears
12.2006 - 03.2010

Associates of Applied Science in Business Administration -

Lane Community College

High School Diploma -

Carlin Combined School

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Catherine Tackett