Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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James Moreland

Walkertown,NC

Summary

Customer-oriented Concession Stand Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.

Overview

1
1
year of professional experience

Work History

Concession Stand Worker

Carolina Thunderbirds LLC
Winston Salem, NC
06.2021 - 02.2022
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Used cash register to tender change and process cash and credit card payments.
  • Used [Software] to keep running inventory of supplies.
  • Promptly handled all guest concerns, questions and complaints to boost customer service ratings [Number]%.
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
  • Prepared food orders within [Number]-minute period.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Prepped food items for later use to save staff time during busy hours.
  • Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Trained [Number] new employees and volunteers to operate cash register and properly prepare food.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Served snacks requiring specific care, refrigeration and preparation upon purchase.
  • Consistently provided friendly service to promote better customer engagement.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Processed large-scale concession resupply orders, bringing new snacks and beverages to serve customer preferences.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
  • Maintained clean, organized workspace according to operational standards.
  • Followed advanced COVID-19 safety protocols, keeping customers and colleagues safe despite pandemic conditions.
  • Corrected order issues, provided refunds and replaced items.
  • Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
  • Returned unused food items to designated storage areas, making sure to cover and date perishables.
  • Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.

Builder's Laborer

The Remodeler LLC
Winston Salem, NC
04.2021 - 06.2021
  • Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Collected measurements and marked locations as part of project preparations.
  • Operated equipment such as fork trucks and skidders.
  • Utilized hammers, saws, squares, levels and fastening devices to complete projects.
  • Prepared job sites for work plans by measuring and marking different distances.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Operated power equipment to move materials and promote job efficiency.
  • Observed safety regulations on job sites to minimize accidents.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.

Education

No Degree -

Randleman High School
Randleman, NC

Skills

  • Stocking and Replenishing
  • Cleaning and Sanitizing
  • Daily Food Preparation
  • Customer Service
  • Inventory Management
  • Workstation Setup and Breakdown
  • Ingredient and Food Preparation
  • Verbal and Written Communication
  • Safe Food Handling
  • Food Production Processes
  • Customer Relations
  • Packaging and Labeling

Additional Information

i have letters of reccomendations from 2 other places that i have worked in califorina

Timeline

Concession Stand Worker

Carolina Thunderbirds LLC
06.2021 - 02.2022

Builder's Laborer

The Remodeler LLC
04.2021 - 06.2021

No Degree -

Randleman High School

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James Moreland