Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Shirley Morel

Royal Palm Beach,FL

Summary

Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. 10 years of related experience, diligent nature and expertise in electronic records management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

CLINICAL RESEARCH COORDINATOR

Brain Matters
07.2023 - Current
  • Successfully managed multiple clinical trials across all phases, including Selection, Start Up, Initiation, Enrollment, and Closeout
  • Orchestrated clinical trials focused on Alzheimer's and Dementia disorders, consistently surpassing enrollment targets
  • Diligently managed medical records review, subject visits, and monitor visits to ensure data accuracy and quality
  • Maintained meticulous documentation of Adverse Events, Serious Adverse Events, and Concomitant Medications
  • Spearheaded requests for consultation and special tests, consistently meeting sponsor timelines
  • Acted as a reliable source of information for patients, caregivers, and medical center staff, enhancing protocol adherence
  • Collaborated seamlessly with principal investigators and sponsors to ensure flawless trial execution
  • Established open lines of communication with Sponsors, Hospital Affiliations, and IRB, ensuring seamless trial operations
  • Skillfully screened patient records, databases, and referrals, identifying ideal candidates for research studies
  • Pioneered informed consent processes and maintained records to ensure regulatory compliance
  • Played a pivotal role in initiation visits and investigator meetings, aligning trials with study timelines and budgets
  • Demonstrated remarkable commitment by working flexible hours, including nights and weekends, to meet project demands
  • Upheld confidentiality and upheld trial policy guidance to the highest standard
  • Maintained drug accountability and ensured protocol compliance, consistently meeting FDA regulatory requirements.
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.

Clinical Research Coordinator

Altus
11.2020 - 07.2023
  • Effectively meet deadlines and exceeded expectations for timely data collection and submission
  • Maintained accurate records of Adverse Events and oversaw adherence to study protocol
  • Coordinated patient and study visits, performed Phlebotomy, and administered injections
  • Provided ongoing communication with research participants and sponsors to enhance customer satisfaction.
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Gathered, processed, and shipped lab specimens.
  • Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.

Holistic Medical Office Manager

Tringali Vibrant Health
09.2016 - 11.2020
  • Planning, implementing, and overseeing office policies and procedures
  • Ensuring compliance with federal, state, and local regulations, including OSHA and HIPAA regulations
  • Planning staff meetings for clinical staff, non-clinical, and administrative staff
  • Conducting interviews and hiring medical office staff.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.

Medical Front Desk Reception Manager

Premier Family Health
01.2006 - 03.2014
  • Answer 18 phone lines and scheduling appointments, taking messages and calling in prescriptions
  • Check-in, insurance verification, accounts receivable, and updating/editing of registration information for a heavy flow of patients
  • Supervise other front desk staff and ensure proper opening and closing responsibilities are taken care of in a timely manner
  • Handle customer service issues/training through the
  • Answer all phone calls and scheduled appointments or took messages
  • Assist physicians by taking vital signs and maintaining examination rooms
  • Maintain up-to-date records of all visitors entering the building
  • Schedule appointments for staff members, clients, and customers using an electronic calendar system
  • Greet and welcome visitors, clients, and customers in a friendly and professional manner.
  • Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
  • Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
  • Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
  • Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

High School Diploma -

School for Global Studies
Brooklyn, New York
05.1996

Skills

  • Good Clinical Practices
  • Documentation Management
  • Informed Consent Process
  • Strong Work Ethic
  • HIPAA Regulations Understanding
  • Effective Multitasking
  • Professional telephone etiquette
  • Conflict Resolution
  • Healthcare Compliance Knowledge
  • Medical terminology knowledge
  • Patient Scheduling Management
  • Attention to Detail
  • Staff Scheduling
  • Patient check-in
  • Team Leadership
  • Customer service focus
  • Staff Training and Development
  • Data entry proficiency

Awards

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Certification

  • PT - Phlebotomy Technician

Timeline

CLINICAL RESEARCH COORDINATOR

Brain Matters
07.2023 - Current

Clinical Research Coordinator

Altus
11.2020 - 07.2023

Holistic Medical Office Manager

Tringali Vibrant Health
09.2016 - 11.2020

Medical Front Desk Reception Manager

Premier Family Health
01.2006 - 03.2014

High School Diploma -

School for Global Studies

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Shirley Morel