Bradley Bateman
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent guest service and creating memorable dining experiences for restaurant patrons. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Certified Server Trainer
BJ's Restaurant & Brewhouse
08.2022 - Current
- Educate bartenders, and servers on responsible service protocols.
- Collaborated with management to identify areas of improvement within server team, developing targeted training initiatives accordingly.
- Upheld high levels of professionalism in all aspects of server duties while serving as role model for trainees.
- Improved overall staff performance by providing consistent feedback, evaluations, and follow-up coaching.
- Developed strong team dynamics through leading group training exercises and promoting open communication among staff members.
Server-Extra Board
Walk On's Sports Bistreaux
02.2022 - 02.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server Trainer
El Luchador
08.2021 - 08.2022
- Worked in high-paced environment
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through training process, ensuring they became productive team members quickly and efficiently.
- Problem-solved and resolved guest complaints and issues
- Participated as excellent team member to accomplish goals and objectives established by company
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences.
Server Trainer
Cinnamon's Restaurant
05.2017 - 04.2021
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Lead Server Trainer
Brio Tuscan Grill
03.2011 - 05.2017
- Familiarizing guests with menu and daily specials, accurately food and drink orders, running multi-course meals and drinks in a timely manner
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Menu knowledge, memorize details of daily specials, seasonal menu items and options as well as pairing wine or cocktails
- Provided continuous evaluation and feedback to server employees.
- Opening of new restaurant and training of servers and bartenders
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Received Trainer of the year award
Education
High School Diploma -
Valley High School
Las Vegas, NV1992
Skills
- Exceptional customer service
- Strong Work Ethic
- Hospitality service expertise
- High-volume dining
- Teamwork
- Suggestive Selling
Timeline
Certified Server Trainer
BJ's Restaurant & Brewhouse
08.2022 - Current
Server-Extra Board
Walk On's Sports Bistreaux
02.2022 - 02.2024
Server Trainer
El Luchador
08.2021 - 08.2022
Server Trainer
Cinnamon's Restaurant
05.2017 - 04.2021
Lead Server Trainer
Brio Tuscan Grill
03.2011 - 05.2017
High School Diploma -
Valley High School
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