ALEJANDRA OCHOA
VICTORVILLE,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Accounting Assistant
Elite Sedation
2023.12 - 2024.06
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Quick Books.
- Inspected account books and recorded transactions.
- Kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Conducted research to assist with routine tasks and special projects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Freight Handler
Walmart
2020.04 - 2023.12
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Assisted in inventory management, accurately updating the database with incoming and outgoing stock information.
- Improved loading times for outbound trucks by employing optimal stacking techniques and maximizing available space.
- Maintained inventory records for accurate tracking of goods and to minimize loss.
- Helped train new employees in safe practices and warehouse procedures.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
Warehouse associate
Nordstrom
2015.10 - 2020.03
- Performed research through the company database for merchandise that was improperly labeled, received, and or uploaded to the company website.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Verified quantity and description of materials received by checking merchandise against packing list.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Communicated via Email and in person with appropriate departments to correct inventory discrepancies.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
Lead Dispatcher
PGA Consulting
2018.10 - 2019.05
- Answered an average of 40+ calls per shift
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Retrieved pertinent information from each customer to create or update customer accounts.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Relayed work orders, messages, or information to or from drivers by using telephones, or other communication services implemented by the company
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Assigned tasks to dispatchers on shift and ensured that every task was completed in an efficient and timely manner
- Multi tasked back and forth between 4 to 6 different programs needed to fulfill the position.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored vehicle locations to coordinate timely arrivals.
Receptionist/clerical assistant
Robert A. Ponce Attorney at Law
2013.03 - 2014.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash, debit/credit card transactions and maintained payment records accurately.
- Interacted with customers by phone or in-person to address their questions or concerns.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled client appointments.
Warehouse associate
Arden Companies
2012.02 - 2012.02
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Maintained clean, orderly work environment free of hazards.
- Performed boxing, packing, labeling, and preparation of merchandise.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Discarded and rejected products, not conforming with specifications.
- Provide support to other workstations.
Clerical assistant/receptionist
Victorville Public Defender's Office
2007.10 - 2008.11
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct a high volume of calls.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, filing and faxing documents.
- Administrative support was provided to 8 attorneys and 6 assistants.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Maintained, organized and purged the company filing system.
- Completed data entry of legal documents into electronic filing systems.
- Filed documents with courts on behalf of attorney.
- Answered clients questions and concerns
- Resolved clients problems and complaints.
- Retrieved, sorted and distributed mail accordingly.
Sales Associate
KB TOYS
2007.10 - 2007.12
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Community Harvest Charter School
06.2006
Skills
- Bilingual: English and Spanish
- Organizing and Categorizing
- Valid Driver's License
- 50 wpm Typing Speed
- Customer Service
- Data inputting/ Data Entry
- Administrative Support
- Excel spreadsheets
- Clerical Support
References
- Denise Rowe: HR Manager, Elite Sedation, (949)625-2870, admin2@elitesedation.com, Supervisor at Elite Sedation.
- Chris Valenzuela: Outbound operations manager, Walmart, (909)954-2441, c.valenzuela@walmart.com, Manager at Walmart.
- Victoria Valadez: Quality Inspector, Walmart, (760)261-2231, victoriavaladez.29@gmail.com, co-worker at Walmart.
Languages
Spanish
Native or Bilingual
Timeline
Accounting Assistant
Elite Sedation
2023.12 - 2024.06
Freight Handler
Walmart
2020.04 - 2023.12
Lead Dispatcher
PGA Consulting
2018.10 - 2019.05
Warehouse associate
Nordstrom
2015.10 - 2020.03
Receptionist/clerical assistant
Robert A. Ponce Attorney at Law
2013.03 - 2014.01
Warehouse associate
Arden Companies
2012.02 - 2012.02
Clerical assistant/receptionist
Victorville Public Defender's Office
2007.10 - 2008.11
Sales Associate
KB TOYS
2007.10 - 2007.12
High School Diploma -
Community Harvest Charter School
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