Timothy Moss
Dowagiac,MI
Summary
Accomplished Retail Sales Manager with a proven track record at CVS Caremark, enhancing sales performance through expert customer service and effective sales team leadership. Skilled in cash handling and critical thinking, I've successfully trained associates, boosting repeat business through strategic visual merchandising and strong customer relationships.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
CVS Caremark
01.2021 - 09.2024
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Recruited, hired and trained many associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Sales Associate
GameStop
11.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Sturgis Brown High School
Sturgis, SD05.2007
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Cash Handling
- Decision-Making
- Management
- Critical Thinking
- Store Opening and Closing
- Sales Team Leadership
- Training and mentoring
Timeline
Retail Sales Manager
CVS Caremark
01.2021 - 09.2024
Sales Associate
GameStop
11.2017 - 03.2020
High School Diploma -
Sturgis Brown High School
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