Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Te'ahna Ekunwe

Lawrenceville

Summary

Experienced customer service representative with 7 years of diverse background in sales, technical support, and customer care. Skilled in resolving complex customer issues and creating positive experiences. Completed Gwinnett Tech Phlebotomy course and obtained certification to enhance skill set.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Manager

RaceTrac
02.2023 - Current
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team

Warehouse Associate

Amazon
09.2021 - 11.2022
  • Worked safely around moving machinery
  • Consistently lifted materials weighing as much as 30 pounds
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Checked packages and merchandise for damage and notified vendors
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies

Customer Service Associate

The Home Depot
03.2019 - 09.2021
  • Enter orders and release them
  • Create will call (customers purchase merchandise and leave the product at the store until the proper transport arrangements have been made)
  • Answer Inquires on the phone and in-store
  • Utilize point of sales system to process orders and refund
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Informed customers about special promotions and provided detailed information for various products

Waitress

Steak n' Shake
04.2016 - 11.2020
  • Greet and seated customers, and monitor restaurant activity to determine seating and dining room flow
  • Settle bills and provide receipts to customer
  • Waited tables
  • Maintained a positive and uplifting attitude
  • Sustained products knowledge of the entire menu and specials
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables

Customer Service Associate

Walmart
11.2018 - 03.2019
  • Educate customers on products' prices and details
  • Managed issues of exchanges and returns
  • Process returns and distributes customer refunds
  • Adhere to keeping a balanced register
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times

Education

High school diploma -

Dacula High School
Dacula, GA

Skills

  • Strategic planning
  • Data Entry
  • Problem Solving
  • Time-Management
  • Communication
  • Leadership
  • Typing
  • Critical Thinking
  • Multitasking

Certification

Certified Phlebotomy Technician(CPT)- National Workforce Career Association(NWCA)

Timeline

Shift Manager

RaceTrac
02.2023 - Current

Warehouse Associate

Amazon
09.2021 - 11.2022

Customer Service Associate

The Home Depot
03.2019 - 09.2021

Customer Service Associate

Walmart
11.2018 - 03.2019

Waitress

Steak n' Shake
04.2016 - 11.2020

High school diploma -

Dacula High School

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Te'ahna Ekunwe