Alexis Lopez
Oxnard,CA
Summary
Dynamic leader and skilled communicator with a proven track record of enhancing team performance and client satisfaction at Lxc Aesthetics and Apple One. Specializes in HR policies, payroll management for 200+ employees, and advanced eyelash extension techniques. Proven mentor who quickly becomes an asset to any organization. Responsible for developing efficient-enhancing workflow and process improvements that aide my ability to reach and or exceed client expected goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Eyelash Extension Specialist/Owner
Lxc Aesthetics
10.2017 - Current
- Performed eyelash extensions, refills, and removals.
- Ensured compliance with local, state, and federal regulations.
- Contributed to a welcoming atmosphere by professionally engaging with clients and ensuring their comfort throughout their appointments.
- Managed inventory of eyelash extension supplies, maintaining adequate stock levels to minimize product waste.
- Established a strong connection with clients by utilizing exceptional communication skills and attentiveness during appointments.
- I have improved my services by mastering advanced techniques, such as volume lashing and hybrid sets, through continuous training and courses.
- My company aims to ensure client satisfaction by providing personalized eyelash extension services tailored to individual preferences.
Professional Recruiter
Apple One
12.2019 - 08.2021
- Source, recruit, screen, evaluate and match qualified candidates to the clients specific job order requirements to ensure client retention.
- Interview candidates via Skype, Office Teams, or in person.
- Recruit for different industries: Manufacturing, Agriculture, Medical, Technology, Finance, Legal, etc
- Contribute to the professional standing of the company by supplying clients and applicants with outstanding customer service and results.
- Develop, coach, counsel and recommend applicants as required.
- Used multiple websites such as Monster, Career Builder to sort resume for open and available positions.
- Perform weekly audits to ensure compliance with background checks, drug screens, I-9, and E-verify.
Office Coordinator
Apple One
06.2019 - 08.2021
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Complete forms I-9, verify I-9 documentation and maintain I-9 files.
- Submit online investigation requests and assist with new employee background checks.
- Conduct audits of payroll, benefits or other HR programs and recommends corrective action.
- Maintained and updated payroll information by collecting, calculating, and entering adjustments into the database ahead of deadlines.
- Process payroll for 200+ employees
- Assist with recruitment and interview process.
- Schedule meetings and interviews as requested by Account Executives.
- Make photocopies, scan and email documents, and carry out other clerical functions.
- File documents into appropriate employee files and prepare new employee files.
- Update, edit and recreate excel sheets.
- Support and maintain schedules and agendas for 7-10 executives.
- Completed all assigned data entry tasks within required timeframes, maintaining high quality.
- Consistently managed 100+ outbound and inbound calls daily, skillfully interacting with clients and prospects.
Universal Banker
US Bank
07.2014 - 05.2019
- Opened checking, savings, money market, and certificates of deposit accounts. Ordered checks, debit cards, and provided online banking details for new transactions.
- Connect customers with teammates and specialists through referrals to improve their financial lives.
- Demonstrate core values in all actions and provide an excellent experience for the customer.
- Skilled in optimizing sales opportunities to existing and walk in customers
- Establishing, retaining and deepening relationships with banking center customers and potential customers.
- Reviewing and analyzing data before submission to higher departments
- Maintaining customer sensitive information away from risk.
- Researching for errors on clientele profiles and take managerial corrective actions.
- Recorded transactions such as cashing checks, accepting deposits and withdrawals within specified limits, and calculated daily transactions.
- Assisted in scheduling and reporting staff hours for employees
- Effective cash ordering and accurate cash tracking for the branch.
- Assisted with entering and submitting the branch's payroll.
Assistant Store Manager
Hugo Boss
12.2012 - 10.2014
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supported a team of 10-15 employees with dedication and expertise.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance to drive sales through consistent cleanliness and strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
White House Black Market
08.2010 - 05.2013
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supported a team of 10-15 employees with dedication and expertise.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance to drive sales through consistent cleanliness and strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
No Degree - Aesthetician
Lu Ross Academy
Ventura, CA09.2017
High School Diploma -
Pacifica High School
Oxnard, CA06.2010
Skills
Microsoft Office, Word, Excel, Outlook, PowerPoint
55 WPM 9,065 KPH
Time Management
HR Policies and Procedures
Payroll for 200 employees
Strong Verbal and written communication
Teambuilding and Supervision
Staff Development and Training
Certification
- Licensed Esthetician
- Certified Eyelash Artist
Timeline
Professional Recruiter
Apple One
12.2019 - 08.2021
Office Coordinator
Apple One
06.2019 - 08.2021
Eyelash Extension Specialist/Owner
Lxc Aesthetics
10.2017 - Current
Universal Banker
US Bank
07.2014 - 05.2019
Assistant Store Manager
Hugo Boss
12.2012 - 10.2014
Assistant Store Manager
White House Black Market
08.2010 - 05.2013
No Degree - Aesthetician
Lu Ross Academy
High School Diploma -
Pacifica High School