Danica Craig
Twin Falls,ID
Summary
Professional property management expert with proven track record in enhancing resident experiences and maintaining property standards. Known for collaborative approach and results-driven mindset, excelling under changing circumstances and ensuring team alignment. Key skills include tenant relations, maintenance coordination, and financial oversight, with reputation for reliability and adaptability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Resident manager
The Housing Company
04.2022 - Current
- I am currently the resident manager at Field Stream Apartments. I have been at Field Stream for a little over a year, and before that, I was at Twin Falls Gardens Apartments for almost two years. I oversee the day-to-day tasks at my property, which include taking applications, answering the phone and emails, giving applicants correct and easy-to-understand information, and doing so within a reasonable time. I run income calculations on new applicants and during recertifications to ensure we are not moving people over income and addressing the need for set-aside swaps for households over income, to ensure that we can get all the tax credit benefits we can. I try to rent my units prior to move-outs so that we have the least amount of time for turnover. I run weekly and monthly reports to ensure my property is in compliance and under budget. I work hard to maintain a friendly relationship with all my coworkers and try to bring out an overall team environment among all staff members from Maintenance, Resident Managers, and all of the Boise office. I have trained new employees, and I try to stay in contact with them to help them build skills and allow them to reach out and ask for help when needed. I have worked at almost all the properties, as well as with the staff at these properties.
Store Manager
Oasis Stop N’ Go
01.2014 - 05.2019
- I oversaw daily, weekly, and monthly paperwork. Balancing the ATM, petty cash, and the deposit for the day. I oversaw my employees' work, kept them motivated, and set a level of customer service expectation. I had to work closely with many vendors to ensure I was not being over-ordered or under-ordered for the week. As well as working with vendors, I had to complete store orders. I conducted monthly and quarterly inventories to ensure I was not over my stores' profitable inventory. I was able to make my bonus every quarter for being a profitable store. I made sure daily cleaning, maintenance, and overall look were up to date, so I was able to pass any inspection from Oasis, Chevron/Shell, health inspectors, and any secret shoppers.
Assistant Manager
KJ’s Superstore
03.2012 - 01.2014
- Doing the daily task on the weekend, when the manager was off. Opening the store, balancing the ATM, petty cash, and making daily deposits. Training new employees, closing the store three nights a week. Cleaning, stocking the store, and making sure we would pass inspections.
Education
High school Degree -
Twin Fall High
Twin Falls01.2009
Skills
- Resume writing
- RealPage
- Paylocity
- Excell
- Word
- Pricebook
- QuickBooks
- ADP
- Basic Maintenance
- 85/WPM
- Flexibility
- Time management
- Communications
- Goal setting
Certification
Mastering LTHTC Compliance
Fundamentals of Low-income Housing Tax Credit Management
Timeline
Resident manager
The Housing Company
04.2022 - Current
Store Manager
Oasis Stop N’ Go
01.2014 - 05.2019
Assistant Manager
KJ’s Superstore
03.2012 - 01.2014
High school Degree -
Twin Fall High