Sofia Llavore
Miami,FL
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Medical Coordinator
Gastromed
10.2022 - Current
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed education materials for patients on various health topics to improve their overall understanding of conditions or treatments involved in their care plan.
- Streamlined patient intake processes by implementing digital solutions for form completion before appointments, reducing waiting room time significantly.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Patient Care Coordinator
Compass Health
06.2023 - 12.2023
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated transportation to get patients to and from medical appointments.
Surgical Coordinator
Womens Healthcare Of Kendall
01.2021 - 10.2022
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Educated patients about surgeries and provided treatment plan documentation.
- Facilitated smooth handoffs between surgical teams during complex cases, promoting optimal efficiency and patient outcomes.
- Managed office bookkeeping with insurance billing and patient payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
Patient Coordinator
Eternity Community Health
03.2020 - 01.2021
- Verified patient insurance eligibility and entered patient information into system.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Organized patient records and database to facilitate information storage and retrieval.
- Responded to inquiries by directing calls to appropriate personnel.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Engaged with patients to provide critical information.
- Coordinated transportation to get patients to and from medical appointments.
- Managed hospital admissions and patient flows while organizing patient care.
Education
GED -
G. Holmes Braddock Senior High School
Miami, FL06.2019
Skills
- Regulatory Requirements
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Employee Recruitment and Hiring
- Patient Relations
- Certified in CPR/AED
- HIPAA Compliance
- Maintaining Patient Records
- Patient Care Coordination
- Employee Training Program
- Health Information Systems
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Compass Health
06.2023 - 12.2023
Medical Coordinator
Gastromed
10.2022 - Current
Surgical Coordinator
Womens Healthcare Of Kendall
01.2021 - 10.2022
Patient Coordinator
Eternity Community Health
03.2020 - 01.2021
GED -
G. Holmes Braddock Senior High School
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