Haniyyah Howard
Huntsville
Summary
Energetic, self-motivated, reliable customer service professional with solid experience providing diverse customer support in high volume industry environments. Strong problemsolving skills coupled with initiative and accuracy to provide an exceptional experience for the consumer. Hardworking with an excellent track record of meeting and exceeding productivity targets and dead lines. Excellent organizational and communication skills that contribute to extraordinary levels of efficiency and productivity. Proven track record in resolving complex customer issues and implementing workable solutions. Confirmed ability to manage high volume workloads in a calm and constructive manner with a solid record of success in troubleshooting and problem resolution. Retain a strong sense of urgency to ensure customer satisfaction and improved customer retention levels. Possess the ability to assimilate information to quickly facilitate in-depth product knowledge and the provision of outstanding customer service. Committed team member who consistently achieves customer service goals and adds significant value to any organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Coca-Cola
07.2024 - 12.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Maintained compliance with workplace safety protocols, reducing the risk of accidents or injuries on the job.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Trained new associates on basic and advanced shipment procedures.
Cashier
Publix
01.2024 - 07.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Order Selector
FedEx
02.2023 - 11.2023
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
Certified Nursing Assistant
Morningside of Shield
02.2020 - 02.2021
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Increased patient engagement by organizing recreational and therapeutic activities.
Certified Nursing Assistant
Cypress Cove
03.2019 - 02.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Pharmacy Technician
Walgreens
12.2018 - 01.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Cashier Team Lead
Walmart
04.2017 - 11.2018
- Interacted pleasantly with diverse customer personalities
- Assisted customers by answering questions and fulfilling requests.
- Used POS system to enter orders, process payments and issue receipts.
- Communicated with customers and team members to solve problems.
- Monitored areas for security issues and safety hazards.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
Driver/Warehouse Order
UPS
11.2016 - 03.2017
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Education
High School Diploma -
Gray Collegiate Academy
Lexington, SC06.2015
Skills
- Customer Service and Support
- Organizational skills
- Detail-oriented
- Time management and Multi-tasking
- Team Collaboration and Leadership
- Documenting/Recording Information
- Data Entry and Software Proficiency
- Enforce health, safety, and security rules
- Resolving conflicts and negotiating with others
- Active Listening and Critical Thinking
- Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
- Multi-Line Telephone
Certification
Florence Certified Nursing Rehabilitation Center
- Certified Nursing Assistant, 02/2019
- First Aid, 02/2019
- CPR, 02/2019
Timeline
Order Fulfillment Associate
Coca-Cola
07.2024 - 12.2024
Cashier
Publix
01.2024 - 07.2024
Order Selector
FedEx
02.2023 - 11.2023
Certified Nursing Assistant
Morningside of Shield
02.2020 - 02.2021
Certified Nursing Assistant
Cypress Cove
03.2019 - 02.2020
Pharmacy Technician
Walgreens
12.2018 - 01.2019
Cashier Team Lead
Walmart
04.2017 - 11.2018
Driver/Warehouse Order
UPS
11.2016 - 03.2017
High School Diploma -
Gray Collegiate Academy
Similar Profiles
Hassan Jemadar WaziriHassan Jemadar Waziri
Manufacturing Director at Coca Cola Beverage Africa (Coca cola Kwanza)Manufacturing Director at Coca Cola Beverage Africa (Coca cola Kwanza)
Christopher HabermanChristopher Haberman
On Premise Account Manager at Coca Cola North America , Heartland Coca ColaOn Premise Account Manager at Coca Cola North America , Heartland Coca Cola
GLENN JACKAGLENN JACKA
WA State Sales Manager - Licensed at Coca-Cola Amatil/Coca-Cola Europacific PartnersWA State Sales Manager - Licensed at Coca-Cola Amatil/Coca-Cola Europacific Partners
Larry EasonLarry Eason
Vending Technician at The Coca-Cola Company; World of Coca-ColaVending Technician at The Coca-Cola Company; World of Coca-Cola
Ethan WadeEthan Wade
Skilled Laborer at Bertrand & Sons Construction And LandscapingSkilled Laborer at Bertrand & Sons Construction And Landscaping