Olivia Ruiz
Union,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Results-driven individual with a solid track record in delivering quality work. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Neighborhood Assistance Corporation of America
Chicago , IL
06.2018 - 02.2024
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Negotiated terms and conditions of loan agreements with borrowers.
- Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
- Resolved borrower complaints in a timely manner while providing excellent customer service.
- Developed and maintained relationships with local real estate agents.
- Identified valuable solutions for customers with credit problems.
- Approved or denied loan applications and explained reasoning behind decisions.
Office Supervisor
Dr. Robert Taub
Chicago , IL
09.2014 - 12.2017
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Maintained inventory of office supplies by ordering materials as needed.
- Conducted regular performance evaluations for staff members.
- Managed payroll processing functions for all employees in the department.
- Assisted with recruitment processes including interviewing potential candidates.
- Attended weekly staff meetings to discuss current issues affecting the department.
Education
BBA - Healthcare Management
Robert Morris University - Illinois
Chicago, IL12-2003
Skills
- Negotiation Tactics
- Sales Development
- Desktop Underwriter expert
- Document analysis
- Goal-Oriented
- Financial Analysis
- Credit evaluation
- Document Review
Languages
Spanish
Professional
Certification
- HUD Certified
Timeline
Mortgage Loan Officer
Neighborhood Assistance Corporation of America
06.2018 - 02.2024
Office Supervisor
Dr. Robert Taub
09.2014 - 12.2017
- HUD Certified
BBA - Healthcare Management
Robert Morris University - Illinois
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