Honey Smith
Ketchikan,AK
Summary
I have worked in retail and customer service for years. I love working with people and making them feel good about them thems. Being there to help when they have question.
Overview
10
10
years of professional experience
Work History
Security Guard
49th State Security
Ketchikan, AK
04.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Permitted entry with escort for approved persons into secure locations.
- Make sure that everyone has a smile on there face and that they are ok.
Customer Service Associate
Walmart
Ketchikan, Alaska
05.2011 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- In the almost 8 years I worked there I worked all over the store doing everything you could think of.
Education
No Degree -
Ketchikan High School
Ketchikan, AKSkills
- Team Player
Timeline
Security Guard
49th State Security
04.2020 - Current
Customer Service Associate
Walmart
05.2011 - 04.2019
No Degree -
Ketchikan High School