Jeanine Johanson
Office Manager
Port Townsend,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Arrow Lumber
Port Townsend, WA
03.2021 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed entire accounting cycle, including gathering information, preparing documents, finalizing reports and closing books.
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
Customer Service Associate
King Beast Pizza
Silverdale, Washington
10.2017 - 04.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Hazardous Waste Disposer
Puget Sound Naval Shipyard
Bremerton, Washington
11.2014 - 07.2017
- Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
- Prepared containers for long-distance shipping and coordinated transportation with contractors.
- Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls.
- Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
- Handled emergency spills and environmental cleanup requests with organized approach.
- Moved and loaded drums and containers weighing as much as 1400 pounds.
General Accounting Clerk III
Depaul Industries
Bremerton , WA
06.2003 - 10.2013
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to inventory each month.
- Maintained compliance with company standards and legal requirements.
- Reported financial data and updated financial records in ledgers and journals.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Assisted management with finalization of annual expense plans.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Completed financial reports to inform managers and stakeholders.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Proficient with all Microsoft applications.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO 07.2017 - 06.2021
Skills
Excellent multi-tasking ability
undefinedFishing
I like to go fishing. It's what I prefer to do.
Timeline
Office Manager
Arrow Lumber
03.2021 - Current
Customer Service Associate
King Beast Pizza
10.2017 - 04.2021
Bachelor of Science - Business Administration
Colorado Technical University
07.2017 - 06.2021
Hazardous Waste Disposer
Puget Sound Naval Shipyard
11.2014 - 07.2017
General Accounting Clerk III
Depaul Industries
06.2003 - 10.2013
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