Franchesca Tia Wilder
Chula Vista,CA
Summary
Meticulous eye with 10+ years of experience in data entry. Expert in streamlining data entry procedures and implementing various software use for modernized offices. Skilled at entering and organizing mass amounts of data quickly and accurately.
Overview
9
9
years of professional experience
Work History
Communication Analyst
Securus Technologies
Remote, CA
08.2020 - 01.2022
- Analyze 200 call recordings for state agencies including internal and external civil, criminal, administrative, within agencies
- Examine intelligence that includes assaults, attempted murders, assault, controlled, substances, escape, suicide
- Review calls to meet targeted minute requirements
- Quick ability to decipher cryptic messages, phrases, and keywords
- Proofread notations
- Identified issues, analyzed information, and provide solutions to problems
- Typing investigation letters to Investigation Manager
- Escalate calls that are not limited to staff misconduct, staff sexual contact, child abuse, elderly abuse, and kidnapping
- Promote public safety
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Exceeded goals through effective task prioritization and great work ethic
Manager
Belk
Kinston, NC
09.2019 - 06.2020
- Build and maintain relationships with clients
- Comply with vendor guidelines
- Direct hire and training of associates
- Manage meetings with staff to increase sales and gain stronger productivity
- Manage promotions and update calendars for product lines
- Oversee unloading, staging, and stock process
- Oversee retail audits data, out of stock, visual merchandise, and planogram compliance
- Data enter customer information and updated product information
- Perform data entry on product information for over 100 UPCs daily
- Prepare store departments for audits
- Created marketing opportunities
- Manage high volume of calls
- Amazon – Customer Service – Virtual Call Center
- Monitored company inventory to keep stock levels and databases updated
- Used critical thinking to break down problems, evaluate solutions and make decisions
Call Center Representative
Amazon
Remote, NC
06.2016 - 01.2018
- Assist customers via phone, email, and online chat support
- Data enter 50-100 customer profiles daily
- Solved complicated customer issues related to lost or damaged packages.
- Entered numerical data into databases with speed and accuracy.
- Sorted documents and maintained all filing processes.
- Completed data entry tasks with accuracy and efficiency.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication of data degradation.
Call Center Agent
Teletech
Remote, NC
01.2015 - 03.2016
- Solve complex customer issues
- Data enter customer information
- Managed 100 + calls daily
- Data enter product information
- Transfer paper files digitally
- Educate customers on products
- Analyze customer information and upsell appropriate software
- Resolve IRS issues on customers’ behalf
Data Entry Specialist
U.S Department OF Labor
Washington, DC
05.2011 - 12.2014
- Review Foreign Labor Applications
- Accurately transfer H-2B applications via data entry to digital format
- Process 50-100 applications daily
- Internally reporting substantial amounts of data
- Label applications as accepted or deficient
- Notify immigration lawyers by typing and mailing deficient letters for correction
- Review final determinations
- Review forms 790A and 790B to calculate and assign wages for each hired employee
- Update Standard Operation of Procedure for processing applications
- Compiled data and reviewed information for accuracy prior to input.
Education
Bachelor of Arts - Mass Communication
Elizabeth City State University
Elizabeth City, NC05.2010
Skills
- Microsoft Office
- Salesforce
- Oracle NetSuite
- Claim Processing
- Database Search and Data Entry Skills
- Forms and Spreadsheet Creation
- Confidential Records Management
- Compensation and Benefits
- Labor Relations
- Project Management
- Scheduling and Coordinating
Timeline
Communication Analyst
Securus Technologies
08.2020 - 01.2022
Manager
Belk
09.2019 - 06.2020
Call Center Representative
Amazon
06.2016 - 01.2018
Call Center Agent
Teletech
01.2015 - 03.2016
Data Entry Specialist
U.S Department OF Labor
05.2011 - 12.2014
Bachelor of Arts - Mass Communication
Elizabeth City State University
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