Jake Taylor
Falls Church,United States
Summary
Dedicated and friendly professional with exceptional interpersonal skills, cultivated during 20 years in restaurant management. Familiarity in managing hybrid enterprise infrastructure, including EntraID, M365, and Mimecast, as well as both on-premises and cloud-based Exchange systems. Proficient in handling internal hardware and adept at resolving complex troubleshooting issues. Fast learner, enthusiastic about expanding knowledge in the dynamic IT field. Currently pursuing SC-300: Microsoft Identity and Access Administrator certification. Active Secret Clearance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Services-Support Technician Level 2
ECS
08.2021 - Current
- Troubleshooting issues on endpoints, M365, Entra ID, Mailbox and Distribution List management, Beyond Trust PAM, and most hybrid Enterprise systems
- Key goals focused on uptime and availability of resources both internal and external for stakeholders.
- Reduced downtime for machines through proactive identification and resolution of technical issues
- Trained new technicians on standard operating procedures, ensuring consistency across the team
Bar Manager
1345 CORPORATION T/A THE BIG HUNT
05.2018 - 05.2020
- Improved customer service rankings by resolving issues quickly and accurately
- Reduced financial inaccuracies by using Focus POS system while verifying receipts
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager/Partner
The Black Rooster Pub LLC
10.2000 - 04.2018
- Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations
- Reconciled daily sales, returns, and financial reports with Excel and Aloha POS, including monitoring integrity of POS
- Managed 12 employees by supervising daily tasks, recruited and trained staff
- Daily POS system maintenance and programming.
Skills
- Problem Solving
- IT Solutions
- Azure Active Directory
- Mimecast
- Privilege Access Management
- Microsoft Exchange
- M365
- ADUC
- Customer Service
- Computer Repair
Certification
- CompTIA A+, CompTIA, 03/01/21, 03/01/24
- CompTIA Security+, CompTIA, 01/01/22, 01/01/25
- HDI Desktop Support Technician (HDI), HDI
- Privilege Management for Windows Administration, BeyondTrust, 08/01/23, 08/01/25
Timeline
IT Services-Support Technician Level 2
ECS
08.2021 - Current
Bar Manager
1345 CORPORATION T/A THE BIG HUNT
05.2018 - 05.2020
General Manager/Partner
The Black Rooster Pub LLC
10.2000 - 04.2018