Thomas Smith
Willis
Summary
Self-motivated Supervisor who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
32
32
years of professional experience
Work History
Transportation Supervisor
Saddle Creek Logistics
01.2024 - Current
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Planned and established transportation routes, work schedules and operator assignments.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Oversaw transportation of 23 Tractors daily by coordinating personnel and developing efficient routes and workload schedules.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Increased on-time delivery rates by closely monitoring driver performance metrics and implementing corrective actions as needed.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Monitored safe operations by conducting field safety audits.
- Allocated equipment to meet transportation needs and financial goals.
- Evaluated fleet maintenance requirements regularly, scheduling services accordingly to minimize downtime.
Coordinator, Dispatch
Saddle Creek Logistics
07.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Truck Driver
Saddle Creek Logistics
09.2021 - 04.2023
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Verified contents of inventory loads against Bills of Lading.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Truck Driver
JB Hunt Transport
01.2019 - 03.2021
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Major of Corrections
Texas Department Of Criminal Justice
03.1998 - 12.2018
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Oversaw and maintained custody of 2000 inmates in maximum security.
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly security drills and assessing results.
- Automated document flow by ensuring log books and medical files were maintained with 97% accuracy.
- Executed on-time and under-budget project management on customer service issues for senior leadership.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Authored incident reports for management on violations and discrepancies.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Assisted in intake and release of inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information and evidence.
- Trained, developed and maintained a high level of motivation on 400 Correctional personnel at all times as chief of security.
Sergeant
US Army
03.1993 - 12.1997
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Collaborated with superior officers on command staff, determined unit's mission and provided supplies to soldiers.
- Submitted requisition orders for new equipment when inventory levels were low.
- Maintained automated system for tracking group supplies and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
Education
Associate of Applied Science - Criminal Justice
Ashworth College
07.2018
No Degree - Bradley Vehicle Systems Mechanic
United States Army Infantry School, Fort Benning
03.1993
High School Diploma -
Rancho High School
02.1990
Skills
- Dispatch Collaboration
- Vehicle Dispatch
- Equipment Dispatch
- Dispatch Coordination
- Office Supplies and Inventory
- Microsoft Office
- Workflow Processes
- Personnel Management
- Client Satisfaction
- Transportation management
- Route planning
- Routing
- Vehicle maintenance
- Accident / incident reports
- Coordination
- Driver supervision
- Compliance standards
- Scheduling
Timeline
Transportation Supervisor
Saddle Creek Logistics
01.2024 - Current
Coordinator, Dispatch
Saddle Creek Logistics
07.2023 - Current
Truck Driver
Saddle Creek Logistics
09.2021 - 04.2023
Truck Driver
JB Hunt Transport
01.2019 - 03.2021
Major of Corrections
Texas Department Of Criminal Justice
03.1998 - 12.2018
Sergeant
US Army
03.1993 - 12.1997
No Degree - Bradley Vehicle Systems Mechanic
United States Army Infantry School, Fort Benning
High School Diploma -
Rancho High School
Associate of Applied Science - Criminal Justice
Ashworth College
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