Jennifer McAnlis
Roanoke,TX
Summary
Dynamic leader and adept communicator with a proven track record of exceeding sales goals by up to 50% at REI Recreational Equipment INC. Specializes in process optimization and relationship building, leveraging expertise in customer service and sales strategy across diverse platforms. Demonstrates steadfast reliability and precision in execution, driving continuous improvement and team success.
Overview
22
22
years of professional experience
Work History
Self-Employed Resale Business
Self-Employed Resale Business
Trophy Club, TX
05.2012 - Current
- Managed diverse resale platforms, including eBay, Poshmark, Kidizen, Facebook Marketplace and Whatnot Live Auctions, tailoring strategies to optimize sales based on items categories
Sales Lead
REI Recreational Equipment INC
Southlake, TX
07.2019 - 11.2024
- Led front-of-house operations, oversaw and facilitated daily operations, membership and credit card sales, high volume register sales, cash and credit card handling, including, opening and closing duties
- Consistently exceeded coworkers and managers in membership sales by 30-50%, regularly ranking in the top three for the market membership sales and within the top 14 in the southwest district
- Developed leadership skills to lead front of house sales associates, providing training, performance feedback, and strategic guidance to improve service delivery and team cohesion
- Delivered comprehensive product knowledge to customers and gathered insights from all departments to enhance service and quality support
- Executed visual displays: implemented designed visual merchandising layouts to attract customers and drive product sales
- Maintained merchandising standards in impulse, footwear and women's department introducing new products and ensuring timely restocking
- Conducted employee training on multi-platform software and tools to enhance team efficiency and technical proficiency
- Oversaw online order fulfillment and in-store pick-up processes with precise attention to detail, avoiding errors and delivering smooth daily operations
- Participated in Culture Committee meetings to contribute to organizational initiatives and foster a positive workplace environment
- Engaged with sales representatives and attended product education sessions
- Facilitated morning meetings, to provide group encouragement, and drive enthusiasm for membership and retail sales
Esthetician
Bella Fiore Organic Med Spa
Seattle, WA
08.2011 - 11.2024
- Performed hands-on skincare services, including chemical peels, waxing, sugaring, and facials
- Operated intense pulsed light lasers (IPL) devices
- Developed comprehensive protocols for patient care and employee training
Self-Employed Esthetician
Self-Employed
Edmonds, WA
01.2011 - 11.2024
- Leveraged social media platforms to expand client engagement and grow the customer base
Esthetician
Vaar-M Salon and Wellness
Kirkland, WA
12.2003 - 11.2024
- Provided a full range of classic skincare services, including full body waxing, facials, microdermabrasion, chemical peels, suction face and body toning, lymphatic drainage, and makeup application
- Conducted retail sales and actively self-promoted to generate leads and increase customer engagement
Lead Esthetician
Longevity Medical Clinic
Kirkland, WA
04.2003 - 11.2024
- Managed and led an esthetic team, overseeing operations, fostering professional development, and maintaining high-quality service delivery
- Served as project manager for medical supplements, overseeing inventory control and ensuring efficient stock management and supply chain operations
- Oversaw purchasing and inventory management for aesthetic supplies, ensuring optimal stock levels and seamless operational efficiency
- Performed a wide range of medical skincare and body services using class II medical devices, including Synergy infrared body sculpting and Palomar pulsed light treatments for skin rejuvenation and hair reduction
- Coordinated with vendor representatives for equipment procurement and facilitated educational initiatives to enhance staff training and product knowledge
- Appeared on local radio to promote skincare service, generate leads and share expert insights on skin health and treatments
- Featured in online commercials to generate leads and promote brand awareness for skincare services
Education
Esthetician License - Medical Esthetics
Greenwood Academy
Seattle, WA11-2000
Skills
- Team-Oriented Leader
- Customer Service Proficiency
- Precision in Execution
- Effective Relationship Development
- Relationship Building
- Effective Communication
- Effective Audience Engagement
- Process Optimization
- Collaborative Team Player
- Effective Solutions Development
- Continuous improvement
- Negotiation and persuasion
- Steadfast Reliability
Affiliations
- Three-time Nominee for The Anderson Award (REI)
Languages
English
Native/ Bilingual
Accomplishments
- Created and established a leadership role in Front of House Operations at REI
- Esthetic Department sales exceeded targets, resulting in bonuses for all three medical clinics
References
References available upon request.
Timeline
Sales Lead
REI Recreational Equipment INC
07.2019 - 11.2024
Self-Employed Resale Business
Self-Employed Resale Business
05.2012 - Current
Esthetician
Bella Fiore Organic Med Spa
08.2011 - 11.2024
Self-Employed Esthetician
Self-Employed
01.2011 - 11.2024
Esthetician
Vaar-M Salon and Wellness
12.2003 - 11.2024
Lead Esthetician
Longevity Medical Clinic
04.2003 - 11.2024
Esthetician License - Medical Esthetics
Greenwood Academy
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