Summary
Overview
Work History
Education
Skills
Patent Holder - Database Scorecard
Timeline
Generic

Tom LeBlanc

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

35
35
years of professional experience

Work History

Director Database Services

Oracle Corporation
09.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Ensured database security with implementation of role-based access control and regular vulnerability assessments.
  • Streamlined backup and recovery processes, enhancing overall system stability and availability.

Service Delivery Manager - Database Services

Cerner Corporation
05.2017 - 09.2022
  • Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
  • Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.

Technical Project Manager - Database Continuity

Cerner Corporation
01.2012 - 06.2017
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
  • Supported and executed simultaneous delivery of various e-commerce and mobile projects.
  • Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
  • Communicated project plans and progress to key stakeholders and project contributors.

Technical Project Manager - Database Migrations

Cerner Corporation
06.2009 - 01.2012
  • Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
  • Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
  • Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
  • Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.

Systems Engineer - Database Migrations

Cerner Corporation
10.2007 - 01.2009
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Completed software updates and assessed security patches for optimized computer use.
  • Evaluated new tools and technologies for possible integration into existing infrastructure environments.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.

Systems Analyst

Cerner Corporation
10.2005 - 10.2007
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.

Operations Manager

Summit Sales, Inc
06.2000 - 10.2005
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Inside Sales Representative

Gladstone Winnelson
08.1998 - 06.2000
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Manager

Ferguson Enterprises LLC
09.1997 - 08.1998
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Regional Operations Manager

Ferguson Enterprises LLC
05.1993 - 09.1997
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Management Trainee

Ferguson Enterprises LLC
06.1990 - 05.1993
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Education

Bachelor of Science - Management

Texas A&M University
College Station, TX
05-1990

Skills

  • Collaborative partnership development
  • Organizational strategy development
  • Clear and concise communication
  • Collaborative decision-making
  • Team leadership
  • Team development
  • Performance objectives
  • Cross-functional project coordination
  • Change management expertise
  • Information technology management
  • Multitasking and organization
  • Leadership development
  • Coaching and mentoring

Patent Holder - Database Scorecard

Worked with key members of team in India to develop database scorecard tooling to measure both database administration effectiveness as well as display health and stability of systems we manage for the customer to drive focused actions.

Timeline

Director Database Services

Oracle Corporation
09.2022 - Current

Service Delivery Manager - Database Services

Cerner Corporation
05.2017 - 09.2022

Technical Project Manager - Database Continuity

Cerner Corporation
01.2012 - 06.2017

Technical Project Manager - Database Migrations

Cerner Corporation
06.2009 - 01.2012

Systems Engineer - Database Migrations

Cerner Corporation
10.2007 - 01.2009

Systems Analyst

Cerner Corporation
10.2005 - 10.2007

Operations Manager

Summit Sales, Inc
06.2000 - 10.2005

Inside Sales Representative

Gladstone Winnelson
08.1998 - 06.2000

Manager

Ferguson Enterprises LLC
09.1997 - 08.1998

Regional Operations Manager

Ferguson Enterprises LLC
05.1993 - 09.1997

Management Trainee

Ferguson Enterprises LLC
06.1990 - 05.1993

Bachelor of Science - Management

Texas A&M University

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Tom LeBlanc