Diana So
1823 London Ave.
Summary
Dynamic Store Manager with extensive experience at Sally's Beauty Supply, excelling in customer service and retail inventory management. Proven track record in training and mentoring staff, enhancing operational efficiency, and resolving customer issues effectively. Adept at multitasking and maintaining high standards in store merchandising, ensuring a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Store Manger
Sally's Beauty Supply
San Bruno, Ca
09.2025 - Current
- Assisted in daily store operations, ensuring optimal product placement and inventory management.
- Learned customer service best practices to enhance shopping experience and resolve inquiries.
- Supported visual merchandising efforts by arranging displays to promote featured products effectively.
- Collaborated with team members to maintain cleanliness and organization throughout the store environment.
- Participated in training sessions to develop knowledge of store policies and procedures.
- Engaged with customers to gather feedback and improve service delivery standards.
- Helped manage stock levels by conducting regular inventory checks and reporting discrepancies.
Dispatcher
San Francisco Emergency Management
04.2025 - 09.2025
- Monitored emergency calls and dispatched resources to ensure prompt response.
- Coordinated communication between first responders and command center to streamline operations.
- Utilized dispatch software to track incidents and manage resource allocation effectively.
- Assisted in maintaining accurate logs of all communications and actions taken during incidents.
Store Manager
Bluemercury
Redwood City, CA
11.2023 - 12.2024
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented inventory control measures, reducing stock discrepancies.
- Delivered exceptional customer service, resolving issues promptly and efficiently.
- Assisted in scheduling staff shifts, optimizing workforce efficiency.
- Conducted regular audits of store displays, maintaining visual merchandising standards.
In Home Health Care Assistance
IHSS In Home Support Services
San Leandro, CA
05.2023 - 11.2023
- I quit my job to be with my father after he got sick. We were very close and I wanted to be there for him. My family was hoping he would recover and he was scheduled for open heart surgery in November 2023. Unfortunately he passed away in October 2023.
- I took care of my father day and night until he passed away in October 2023.
Store Manger
Sally's Beauty Supply
San Francisco, CA
04.2017 - 05.2023
- I joined Sally Beauty in April 2017 in Southern California. I managed various locations, Anaheim Hills, then San Clemente. Then I transferred to Northern California, where I managed the Santa Clara location for a quarter then in 2020 got the location I asked for, which was San Francisco.
- Adapted quickly to changing priorities, assisting in various departments as needed during peak times.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Psychology
Irvine Valley College
Irvine, CAPsychology
Golden West College
Huntington Beach, CASkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
POS systems
Goals and performance
Policies and procedures
Timeline
Store Manger
Sally's Beauty Supply
09.2025 - Current
Dispatcher
San Francisco Emergency Management
04.2025 - 09.2025
Store Manager
Bluemercury
11.2023 - 12.2024
In Home Health Care Assistance
IHSS In Home Support Services
05.2023 - 11.2023
Store Manger
Sally's Beauty Supply
04.2017 - 05.2023
Psychology
Irvine Valley College
Psychology
Golden West College