Staff Management
Rachael Mills
Student
Westminster,CO
Summary
Quality-focused Dock Manager with 5 years of experience providing leadership and motivation to 10+ team members. Hardworking and efficient in multi-tasking and keeping up with a fast-paced environment. Improving customer experience with an excellent attention to detail and strategic planning abilities. Proficient in FareHarbor and Excel. Comfortable lifting up to 50 pounds.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Dock Manager
Grand Lake Marina
Grand Lake, CO
05.2017 - 09.2021
- Managed team of 10 to safely run our boat rental service.
- Trained team members the safety regulations for operating various types of boats, customer service protocols, and selling strategies.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Executed sales and marketing initiatives to increase revenue for company.
- Accomplished multiple fast-paced reservation turnovers within established timeframes.
Housekeeper
The Dust Mites
Granby, CO
03.2016 - 04.2021
- Worked on cleaning vacation rental homes with fast-paced check-ins, as well as cleans for private clients.
- Maintaining an eye for detail as to make sure bathrooms, kitchens, bedrooms, and living rooms are thoroughly sanitized and cleaned for the next guests.
- Hand dusted all furniture items, cleaned glass mirrors and countertops with disinfecting chemicals, swept, mopped, and vacuumed all floors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on company policies about correct sanitization and cleanliness standards.
Restaurant Busser
Sagebrush Barbeque And Grill
Grand Lake, CO
10.2017 - 12.2017
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Education
High School Diploma -
Middle Park High School
Granby, CO 08.2014 - 06.2018
Bachelor of Science - Clinical Psychology
Metropolitan State University of Denver
Denver, CO 08.2020 - Current
Skills
Fast learner
Attention to detail
Problem solving skills
Customer service
Highly dependable
Positive attitude
Timeline
Bachelor of Science - Clinical Psychology
Metropolitan State University of Denver
08.2020 - Current
Restaurant Busser
Sagebrush Barbeque And Grill
10.2017 - 12.2017
Dock Manager
Grand Lake Marina
05.2017 - 09.2021
Housekeeper
The Dust Mites
03.2016 - 04.2021
High School Diploma -
Middle Park High School
08.2014 - 06.2018
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