Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
Generic

Max Ribeiro

Framingham,MA

Summary

Experienced and dedicated healthcare professional with over ten years of experience in staff management and patient advocacy. Committed to ensuring quality care is provided to clients, while maintaining staff satisfaction and commitment to the patients and families served.

Overview

9
9
years of professional experience
3
3
Languages

Work History

STAFFING COORDINATOR

Right At Home -Boston Metro
12.2018 - Current
  • Managed and coordinated patient care assignments
  • Assisted in onboarding new CNA hires, facilitating smooth transitions into their roles.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Generated payroll, vacation and sick time hours to support accounting processes of over 100 employees.
  • Worked closely with other departments to address workforce planning needs effectively.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Maintained strong relationships with clients, case managers, doctors, nurses and all referral sources leading to repeat business and long-term partnerships.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and implemented projects to achieve business goals and stay competitive, while retaining staff.
  • On-call after hours to address any urgent needs

HOSPICE CARE SUPERVISOR

Seasons Hospice & Palliative Care
11.2015 - 11.2018
  • Strategically scheduled up to 20 team members to maintain optimal staffing levels at all times
  • Coordinated Interdisciplinary group (IDG) weekly meetings
  • Verified staff documentation for integrity and accuracy
  • Investigated and resolved customer inquiries and complaints timely
  • Facilitated on-boarding processes, by conducting interviews and establishing position-related requirements
  • Weekly in person supervision of caregivers, ensuring delivery of quality hospice and palliative care to patients.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering positive in work environment and providing ongoing feedback to staff members.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Generated weekly payroll
  • Conducted regular reviews of operations and identified areas for improvement.
  • Identified unsafe or unhealthful patient's living condition to ensure dignity
  • Provided emotional support to families by offering compassionate guidance on caregiving techniques and coping strategies.
  • Managed healthcare supplies budgets, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Collected, arranged, and input hundreds of weekly reports into database system.
  • Collaborated weekly with medical staff to ensure patients were still eligible for hospice services.

Education

Certificate - Foundations of Data Analytics

Google University
Online
01.2023

Bachelor of Science - Criminal Justice and Psychology

University of Massachusetts
Lowell, MA
05.2018

Certificate - Medical Interpretation

Language Connection By Harvard Pilgrim Foundation
Boston, MA
01.2015

License: CNA - Health Careers

Joseph P. Keefe Technical High School
Framingham, MA
06.2008

Skills

  • Strategic Planning
  • Report Preparation, Data Analysis
  • Project and Personnel Management
  • Employee Orientation
  • Customer Relationship Management
  • Decision-Making
  • Human Resources Support
  • Cross-cultural communication
  • [Portuguese, Spanish, English] Fluency

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Work-life balanceCareer advancement401k matchWork from home optionFlexible work hoursPaid sick leaveHealthcare benefits4-day work weekPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

STAFFING COORDINATOR

Right At Home -Boston Metro
12.2018 - Current

HOSPICE CARE SUPERVISOR

Seasons Hospice & Palliative Care
11.2015 - 11.2018

Certificate - Foundations of Data Analytics

Google University

Bachelor of Science - Criminal Justice and Psychology

University of Massachusetts

Certificate - Medical Interpretation

Language Connection By Harvard Pilgrim Foundation

License: CNA - Health Careers

Joseph P. Keefe Technical High School

Similar Profiles

CREATE PROFILE
Max Ribeiro