Oliver L. Griffin
Apopka,FL
Summary
Dedicated professional with a proven track record in fostering teamwork and collaboration to achieve optimal results. Experienced in team building and providing support to colleagues, ensuring a cohesive work environment that drives organizational success. Committed to enhancing team dynamics and contributing to overall company growth through effective communication and collaboration. Passionate about creating an inclusive atmosphere where every team member can thrive and deliver their best work which will better for the customer. At all my jobs we provided a service and the customer needs to be satisfied for us to be successful. Interactions with the customers and final outcome from support must be satisfactory.
I am currently studying for the Comptia A+ and excited in learning technical support. With interest in Networking, Operating System troubleshooting, Hardware implementation and troubleshooting.
Overview
12
12
years of professional experience
Work History
Quality Control/Production Supervisor
Craft A Brew
Orlando, FL
08.2015 - Current
- Conducted thorough inspections of products and SKUs to ensure adherence to quality standards and enhance customer satisfaction.
- Trained and mentored new staff on equipment usage and production processes to enhance team performance.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Conducted regular inspections of production equipment to maintain functionality and compliance with safety regulations.
- Developed training materials and standard operating procedures to enhance workforce knowledge and skills.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Achieved on-time shipments goal by empowering employees to continued success.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
Guest Experience Representative
Orlando Magic
Orlando, FL
10.2021 - 09.2022
- Delivered exceptional customer service, enhancing fan engagement during events.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
- Assisted guests with technical support for personal devices. Guided guests in locating tickets within personal email accounts. Provided troubleshooting for Orlando Magic app related to food services and guest experiences.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome
- Maintained high level of professionalism and discretion when dealing with guests.
Concession Stand cook/Server
Clear Skies
Apopka, FL
06.2014 - 01.2017
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Monitored food safety practices, adhering to health regulations and standards consistently.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
GED -
Lake Technical College
Eustis, FL05-2025
Skills
- Pay attention to small details
- Quality assurance expertise
- Problem-solving
- Able to stand for long hours
- Strong interpersonal skills with team and customers
- Committed to skill development
- Loyal team member
- Assembly and production
Timeline
Guest Experience Representative
Orlando Magic
10.2021 - 09.2022
Quality Control/Production Supervisor
Craft A Brew
08.2015 - Current
Concession Stand cook/Server
Clear Skies
06.2014 - 01.2017
GED -
Lake Technical College