Christina Wright
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Route Sales Representative
Schwanns Home Delivery
09.2023 - Current
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Route Sales Driver
Canteen Refreshments
12.2021 - 08.2023
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Drove team revenue totals by bringing in top sales numbers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Displayed products properly at customer sites and according to company specifications and policies.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Represented wide range of products and brands.
- Utilized route optimization software to plan and manage delivery routes.
- Delivered orders to customers to drive full satisfaction.
- Stocked shelves and loaded orders to prepare deliveries.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Implemented policies and procedures across warehouse and shipping platforms.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Developed strong customer base through efficient and reliable service.
- Processed payments, made change, and provided receipts.
Customer Advocate Delivery
Carvana
02.2020 - 12.2021
- Delivering a vehicle (chosen and purchased by the customer online) on the single car hauler
- Car detailing and being a team player by assisting team members with various tasks.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Water Technician
Belfor Property Restoration
03.2017 - 02.2020
- Restoring both residential and commercial properties
- Mitigating losses from water, fire, sewage, wind, mold and natural disasters
- Cleaning to preserve and protect the property and its contents from further damage
- Demolition and reconstruction
- Being on an on call rotation every other week ready to respond 24/7
- Observed all OSHA and corporate safety regulations and procedures.
- Assisted with movement of materials and equipment to job sites.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Disinfected water with chemicals such as anti microbials in exact concentrations.
- Placing air movers and dehumidifiers in correct location for proper drying
Receiving Supervisor
Sam's Club
07.2016 - 03.2017
- Scheduling deliveries, organizing, and monitoring the receiving dock
- Ensuring a smooth and consistent operation so product is located and distributed to proper department in an effective and efficient manner
- Counting and keying merchandise
- Resolving discrepancies with balances due on purchase orders.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Utilized forklift to transport pallets of goods to and from warehouse.
Assistant Produce Manager
Restaurant Depot
09.2015 - 06.2016
- Routine daily walks to ensure freshness
- Emailing the buyers for reduced prices, customer requests and needed product
- Performing low stocks and no stocks to obtain information for products that are low on hand
- Receiving and breaking down a truck six days a week
- Labeling the new product with the correction Julian date, proper rotation and packing out
- Constantly checking the quality of all items and filing a credit request when the produce is not up to standard.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Grocery Produce Supervisor
Sam's Club
09.2013 - 08.2015
- Managing approximately 10 associates
- Ensuring that everybody stays on task and gets the job done correctly in a safe timely manner
- Writing schedules, doing no movement which consists of paperwork to assure all sellable items are on the sale floor
- Detail checking in the produce truck to be sure we have no poor quality, shortages or overages
- Going overnight when necessary to do layout changes and resets in the grocery department
- Holding high standards and holding associates accountable when not meeting company standards, guidelines or policies.
- Coached and mentored new team members.
Education
Diploma - Cosmetology
Empire Beauty School
Harrisburg, PAHigh School Diploma -
Williamsport Area High School
Williamsport, PASkills
- Account management
- Customer service
- Merchandising
- Driving
- Sales
- Leadership
- Route Management
- Store Layouts
- Client Relations
Timeline
Route Sales Representative
Schwanns Home Delivery
09.2023 - Current
Route Sales Driver
Canteen Refreshments
12.2021 - 08.2023
Customer Advocate Delivery
Carvana
02.2020 - 12.2021
Water Technician
Belfor Property Restoration
03.2017 - 02.2020
Receiving Supervisor
Sam's Club
07.2016 - 03.2017
Assistant Produce Manager
Restaurant Depot
09.2015 - 06.2016
Grocery Produce Supervisor
Sam's Club
09.2013 - 08.2015
Diploma - Cosmetology
Empire Beauty School
High School Diploma -
Williamsport Area High School
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