Summary
Overview
Work History
Education
Skills
Accomplishments
2022 Western Car Wash Association Manager of the year.
Timeline
Generic

Jonathan Kale

Midway City,CA

Summary

Dynamic Senior Maintenance Technician with proven expertise at H2Go Car Wash, enhancing operational efficiency through proactive maintenance strategies and effective team collaboration. Skilled in mechanical and electrical troubleshooting and committed to safety awareness, I successfully reduced equipment downtime and improved service quality, fostering a culture of continuous improvement and teamwork.


Professional technician prepared for high-level maintenance roles. Strong expertise in troubleshooting, repair, and preventive maintenance for complex systems. Emphasis on team collaboration and adaptability to achieve results. Reliable with focus on safety, efficiency, and continuous improvement.


Experienced with preventive maintenance, mechanical repairs, and diagnostics. Utilizes technical skills to ensure machinery operates smoothly and safely. Track record of reducing equipment downtime through efficient and effective troubleshooting.

Overview

12
12
years of professional experience

Work History

Senior Maintenance Technician

H2Go Car Wash
01.2022 - Current
  • Led maintenance team in troubleshooting and repairing car wash equipment.
  • Implemented preventive maintenance schedules to enhance operational efficiency.
  • Trained junior technicians on equipment handling and safety protocols.
  • Conducted regular inspections to ensure compliance with safety standards.
  • Collaborated with management to optimize maintenance workflows and reduce downtime.
  • Resolved technical issues swiftly to minimize service interruptions for customers.
  • Supervised technicians and assigned responsibilities.
  • Supervised employee performance, preventive maintenance, and safety.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Troubleshot and repaired hydraulic and electrical conveyors, pneumatic systems,hydraulic systems, chemical distribution, electrical systems, high pressure water systems, flow side plumbing systems.
  • Coordinated with external vendors for specialized repairs or services, ensuring cost-effective solutions without compromising quality or safety standards.
  • Improved overall equipment efficiency by performing preventative maintenance and troubleshooting complex machinery issues.
  • Collaborated with cross-functional teams to resolve technical issues and optimize operations.
  • Maintained open lines of communication with colleagues at all levels to foster collaboration and address concerns quickly as they arose during daily operations.
  • Assisted in facility upgrades projects by providing technical expertise on equipment installation, calibration, and commissioning processes.
  • Trained junior technicians on proper maintenance techniques, increasing team productivity and skill level.
  • Maximized production uptime through diligent monitoring of critical systems and prompt response to malfunctions.
  • Managed critical spare parts inventory, ensuring availability for emergency repairs and minimizing production downtime.
  • Increased equipment reliability by proactively identifying potential issues and implementing appropriate corrective actions.
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Inspected and maintained equipment to keep items in top working condition.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on equipment to maintain records of scheduled maintenance.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Installed new locks, door handles, and door closers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Rewired and replaced faulty electrical components in equipment.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Site Manager

H2Go Car Wash
06.2016 - Current
  • Oversaw daily operations to ensure high-quality car wash services and customer satisfaction.
  • Managed staff scheduling, training, and performance evaluations to optimize team efficiency.
  • Implemented workflow improvements that enhanced service speed and reduced operational costs.
  • Monitored inventory levels and ordered supplies to maintain consistent service delivery.
  • Developed and enforced safety protocols to ensure compliance with industry regulations.
  • Fostered a positive work environment through effective communication.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Resolved issues between employees and customers using company policies.
  • Assumed responsibility for personnel deployed to work site.
  • Oversaw all daily office operations and equipment maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Oversaw employee attendance record.
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Monitored, coached, and supervised team members.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
  • Established clear lines of communication among various departments involved in the maintenance process to ensure seamless collaboration toward shared objectives.
  • Inspected cleanliness of common areas and offices.
  • Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
  • Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
  • Oversaw resolution of maintenance challenges, applying technical expertise and creative problem-solving skills.
  • Executed robust quality control procedures, elevating standard of workmanship.

General Manager

H2Go Car Wash
01.2020 - 01.2022
  • Directed daily operations to enhance service quality and customer satisfaction.
  • Implemented staff training programs to improve team performance and operational efficiency.
  • Fostered a positive work environment through effective communication and team-building activities.
  • Oversaw inventory management systems to ensure optimal stock levels and reduce waste.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed employee reviews, training and schedules.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Streamlined operational processes to enhance efficiency and reduce turnaround times.
  • Led inventory management efforts, optimizing stock levels and reducing waste.
  • Mentored junior staff, fostering a culture of continuous improvement and accountability.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Performed routine inspections and preventive maintenance on equipment and systems.
  • Diagnosed mechanical failures and executed timely repairs to minimize downtime.
  • Collaborated with team members to enhance maintenance processes and efficiency.
  • Implemented inventory control measures for tools and replacement parts management.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Enhanced building security by upgrading and maintaining security systems and hardware.
  • Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
  • Optimized production line performance, troubleshooting and fixing issues promptly.
  • Streamlined communication with other departments, ensuring maintenance issues were addressed in timely manner.
  • Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
  • Streamlined inventory management for spare parts, ensuring critical components were always available.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Installed and maintained plumbing systems.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Inspected and maintained equipment to keep items in top working condition.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Installed new locks, door handles, and door closers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Rewired and replaced faulty electrical components in equipment.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Junior Maintenance Technician

H2Go Car Wash
06.2017 - 01.2020
  • Conducted routine inspections of equipment to identify maintenance needs and ensure operational efficiency.
  • Performed repairs on machinery, utilizing hand tools and power tools effectively.
  • Assisted in maintaining inventory of spare parts, ensuring availability for timely repairs.
  • Collaborated with senior technicians to troubleshoot complex issues, enhancing problem-solving skills.
  • Streamlined workflow processes by suggesting improvements based on hands-on experience and observations.
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members involved in maintenance activities.
  • Improved equipment efficiency by conducting regular preventative maintenance and routine inspections.
  • Assisted in the development of a comprehensive preventative maintenance program, ensuring all equipment received appropriate care to extend its lifespan and maintain optimal performance levels.
  • Delivered exceptional customer service through effective communication with both internal departments and external parties regarding ongoing maintenance tasks or concerns.
  • Acted as a reliable resource for colleagues seeking guidance on technical matters related to equipment functionality or repair processes, fostering a positive work environment rooted in collaboration.
  • Supported the implementation of new equipment, assisting in installation processes and training colleagues on proper usage techniques.
  • Expedited repairs by utilizing specialized tools designed for specific tasks, maximizing time efficiency without sacrificing quality workmanship.
  • Completed repair tasks for enhanced equipment functionality, reducing downtime and increasing productivity.
  • Streamlined workflow processes by developing and implementing standardized maintenance procedures, reducing confusion among team members and improving overall efficiency.
  • Collaborated with team members to troubleshoot complex issues, ensuring rapid problem resolution.
  • Demonstrated excellent attention to detail while performing diagnostic tests on malfunctioning equipment for accurate troubleshooting results.
  • Enhanced facility safety with thorough assessments, identifying potential hazards and implementing corrective actions.
  • Provided timely support in emergency situations, minimizing disruption to operations and preventing costly damage.
  • Followed safety protocols to minimize workplace accidents.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Installed and maintained plumbing and systems.
  • Supervised maintenance functions, working collaboratively with Maintenance Supervisor for upkeep and repairs.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Executed tasks within time and budget constraints.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Inspected and maintained equipment to keep items in top working condition.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Installed new locks, door handles, and door closers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Rewired and replaced faulty electrical components in equipment.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Shift Supervisor

H2Go Car Wash
08.2015 - 06.2016
  • Supervised daily operations ensuring team adherence to quality standards and customer service excellence.
  • Trained new staff on car wash procedures, safety protocols, and equipment operation.
  • Managed workflow efficiency by assigning tasks based on team strengths and service demands.
  • Resolved customer inquiries and complaints promptly, fostering positive experiences and repeat business.
  • Mentored junior employees in operational best practices, promoting a culture of teamwork and efficiency.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance facility appearance, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory supplies to keep location well stocked with necessary supplies.
  • Oversaw inventory and product stock to develop and maintain inventory.
  • Troubleshot equipment to reduce service calls and downtime.

Customer Service Associate

H2Go Car Wash
11.2013 - 08.2015
  • Provided exceptional customer support, resolving inquiries and complaints efficiently.
  • Maintained detailed knowledge of products to assist customers effectively.
  • Monitored customer feedback to identify areas for service enhancement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed vehicles accurately and efficiently, ensuring timely delivery of services to customers.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly purchase areas by emptying trash cans and wiping down surfaces.

Education

No Degree - General Education

Chaffey College
Rancho Cucamonga, CA

High School Diploma -

Serrano High School
Phelan, CA
06-2005

Skills

  • Electrical troubleshooting
  • Control panel wiring
  • Lockout and tagout procedures
  • Pump servicing expertise
  • Pneumatic equipment operation
  • Computerized maintenance management system
  • Power distribution
  • Proactive maintenance strategies
  • Hydraulic system maintenance
  • Motor controls
  • Facility management
  • Blueprint interpretation
  • Variable frequency drives
  • Air compressor maintenance
  • Instrument Calibration
  • Asset management
  • Conveyor system maintenance and operation
  • Industrial automation
  • Operational efficiency improvement
  • Repair and servicing of machinery
  • PLC programming
  • Problem-solving
  • Proficient in hand tools and power tools
  • Parts replacement
  • Inventory management
  • Mechanical repair
  • Troubleshooting skills
  • Safety awareness
  • Tool management
  • Lighting systems
  • Mechanical troubleshooting
  • Building maintenance
  • Maintenance scheduling
  • Mechanical expertise
  • Service-oriented mindset
  • Preventive Maintenance
  • Commercial flow side plumbing
  • Machine maintenance lubrication
  • Project management
  • Equipment Repair
  • Painting
  • Equipment installation
  • Plumbing repairs
  • Field maintenance
  • Maintaining components
  • Troubleshooting strength
  • Reporting and documentation
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Friendly, positive attitude
  • Critical thinking
  • Familiarity with welding processes
  • Equipment installation
  • Customer service
  • High-pressure water systems

Accomplishments

    Former member of the United States Army 2010-2013

    I began my Army career as a Private (E1) and advanced rapidly through the ranks, earning the title of Sergeant (E5) in just two years-a progression that reflects consistent excellence,leadership, and technical proficiency. During Basic Training i was selected to serve as Platoon Leader, a role i was again entrusted with during Advanced Individual Training (AIT).

    At AIT, where i trained as an Abrams Tank Systems Maintainer, i distinguished myself academically and professionally. My performance earned me the Excellence in Maintenance Award, recognizing my mastery of the Abrams platform and my commitment to high technical standard.

    Throughout my service, I demonstrated the ability to lead, learn quickly, and exceed expectations. Rising from E1 to E5 in such a short timeframe highlights my work ethic, adaptability, and dedication to mission success.

2022 Western Car Wash Association Manager of the year.

Leading With Purpose Raising the Bar for the Industry What This Award Represents

In 2022, I was deeply honored to receive the Western Car Wash Association Manager of the Year Award, a recognition that celebrates outstanding leadership, operational excellence, and exceptional service within the car wash industry. This award represents far more than a title—it reflects the dedication, teamwork, and commitment that define my approach to managing both people and operations.

  • Exceptional staff development: I focused on building a workplace culture rooted in trust, communication, and growth. By empowering team members, encouraging skill development, and fostering a positive environment, our location became a place where employees felt valued and motivated.
  • Customer-first service: Every guest interaction mattered. I prioritized consistency, friendliness, and problem‑solving to ensure customers left with a great experience every time.
  • Operational excellence: From equipment upkeep to workflow optimization, I maintained high standards that kept our location running smoothly, safely, and efficiently.
  • Commitment to quality: I implemented systems that improved wash quality, reduced downtime, and elevated the overall customer experience.
  • Team collaboration: By encouraging open communication and shared responsibility, our team consistently exceeded performance expectations.
  • Community engagement: I worked to build strong relationships with local customers and partners, reinforcing our location’s reputation as a trusted and valued part of the community.

Receiving the Manager of the Year Award is a testament to the hard work, dedication, and passion that went into making our location a standout success. It reflects not only my leadership but also the incredible team that supported every goal, challenge, and achievement along the way.

Timeline

Senior Maintenance Technician

H2Go Car Wash
01.2022 - Current

General Manager

H2Go Car Wash
01.2020 - 01.2022

Junior Maintenance Technician

H2Go Car Wash
06.2017 - 01.2020

Site Manager

H2Go Car Wash
06.2016 - Current

Shift Supervisor

H2Go Car Wash
08.2015 - 06.2016

Customer Service Associate

H2Go Car Wash
11.2013 - 08.2015

No Degree - General Education

Chaffey College

High School Diploma -

Serrano High School

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Jonathan Kale