Shanique Williams
New Brighton,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Icore Networks
Plymouth, MN
02.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
Customer Service Representative
Core Trust
Eden Prairie, MN
04.2014 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
Appointment Coordinator
Allina Health Customer Experience Center
Coon Rapids, MN
07.2012 - 03.2013
- Scheduled appointments for customers in person or over telephone.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Called and rescheduled appointments for clients.
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
- Addressed client inquiries and updated database information.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to independently handle over [Number] calls each day.
Customer Service Representative
Comcast
St. Louis Park , MN
02.2012 - 06.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Education
High School Diploma -
St.louis Park High School
St.Louis Park,MN06.2011
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Call Documentation
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Microsoft Dynamics GP
- Strong Analytical and Problem-Solving Skills
- Inbound and Outbound Calling
- Time Management
- Microsoft Outlook
- Social Perceptiveness
Timeline
Customer Service Representative
Icore Networks
02.2020 - 11.2021
Customer Service Representative
Core Trust
04.2014 - 12.2014
Appointment Coordinator
Allina Health Customer Experience Center
07.2012 - 03.2013
Customer Service Representative
Comcast
02.2012 - 06.2012
High School Diploma -
St.louis Park High School
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