William Dwyer

Hospitality Industry Executive with multiple successful years of hotel, food and beverage, operations, sales and marketing and property management experience. Solid business acumen, developing and managing budgets in excess of $ 80,000.000.00 annually. Commitment to service excellence and attaining budgeted revenues and profits to meet and exceed expectations. Expertise in managing high volume accounts and obtaining exceptional service scores. Demonstrated the ability to be strongly effective in building a dynamic team based trust and respect from long term staff and new members of the team. Entrepreneurial leadership style with very effective leadership, organizational, communication skills, with a solution- oriented approach to problem - solving. Success in operating Boutique FOUR DIAMOND Hotels to LARGE DOWNTOWN Hotels also rated FOUR DIAMOND, of 700 plus rooms. Awarded seven Four Diamond Awards and two in upscale restaurants.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Organized and developed a program/ organization, that promoted the adoption of special needs children. The name was "EASTERS CHILD" and was launched in Dallas , Texas at the hotel I was operating. The program received national recognition from major hollywood stars and government leaders to include the President of the United States, with a visit to the Oval Office to meet with the president.

• New Orleans Hotel & Lodging Association
• Richmond Hotel/Motel Association (Board Member)
• Dallas Hotel/Motel Association
• Easter’s Child Adoption Awareness (Chairman)

• Independent Operational Consultant, Self-employed, 08/01/21, Current, Working on an independent basis with individual owners and small companies to review/audit operational results and methods to improve overall results of specific hotels.
• Executive Director, The Landing Retirement Communities, New Orleans, Louisiana, 70114, 10/01/18, 08/01/21, Oversite of Senior Retirement Community (The Landing) in New Orleans. The community serves senior citizens that are retired and/or have some minor medical issues.
• Area Managing Director, Richfield Hospitality, Rochester, Minnesota, 01/01/16, 11/01/17, Independent Ownership company with five hotels. Managed multiple properties and improved sales and operations.
• Vice President, National Sales & Marketing, PMS Inc., Hotel Services, New Orleans, Louisiana, 01/01/13, 01/01/15, Sales and Marketing of 84 existing hotel accounts in providing and managing valet, doormen, bellmen, concierge, parking services and other staff resources for major hotel accounts.
• Regional Manager Hotel Accounts, CPS INC, Hotel Division, New Orleans, Louisiana, 01/01/04, 01/01/13, Oversight of all hotel contracts that included valet parking, bellmen, doormen, concierge and off-sight valet parking and themed events.
• General Manager, Area General, RICHMOND MARRIOTT HOTEL / SHERATON RICHMOND WEST, Richmond, Virginia, 01/01/03, 01/01/04, Served as General Manager of the Richmond Marriott and Area General Manager, which included the Sheraton Richmond West.
• General Manager, Area General Manager, President, Medallion Food Services Texas, MEDALLION HOTELS, New York, New York, 01/01/95, 01/01/02, Oversaw multiple hotel operations and food services.
• Asset Manager / General Manager, WEST TEXAS HOLDINGS LLC / ALLISON ESTATE, Odessa, Texas, 01/01/92, 01/01/95, Managed the Hilton Hotel and oversaw family assets.

• Adoption Activist of the Year presented by National Association of Adoptable Children
• Recognition for Private Sector Work in Adoption by President Ronald Reagan in the Oval Office

• Covey Leadership Seminar
• Covey 7 Habits of Highly Effective People
• Marriott General Manager Training
• Talent Plus Certification
• Hilton Guest Service Training
• Hilton Quality Service Training in Beverly Hills, California
• Holiday Inn University in North Mississippi

• 7 new construction hotel projects and implementation of all pre-opening activity
• Operated 11 single hotels as GM along with Multi Unit Operations of hotels to 1,700 rooms
• On the leadership team that selected new acquisitions to be added to the company. These included Hotels in Dallas, Austin, Oklahoma, and Houston (Medallion Hotels)
• 16+ Years spent in Food & Beverage Management with High Volume Catering and Meeting business
• Responsible for the renovation of 8 hotels in Texas, Florida, Mississippi and Louisiana
• Received the Chaine de Rotisseurs award in Lafayette, Louisiana awarded at the Sheraton Acadiana Hotel
• Awarded top sales achiever in the company by increasing the account base in New Orleans. (CPS Corp.)
• Responsible for asset management of 2 hotels in West Texas. The owners also had foreign assets in Europe and Asia that I handled with the respective agents in Hong Kong and Lichtenstein
• Opened Boutique Hotel in New Orleans that received the FOUR DIAMOND Award at the end of the first year
• Oversite of the renovation at the Marriott Richmond and 6 other hotels
• Organized a community program to promote company hotels in the United States, in helping homeless kids find families. The promotion was a great success and drew the support of President Reagan and many other politicians and celebrities. Our corporate business increased over 40% in North Dallas (Sara Hotels of Sweden / Park Suites)
• Conducted sales training for 6 hotels in Texas, Oklahoma, and Kentucky. Awarded Outstanding Results recognition