Christopher Michael
Spanish Fork,UT
Summary
Energetic and organized, with knack for fostering team collaboration and driving productivity. Possesses solid understanding of inventory management and customer service, complemented by strong problem-solving and communication skills. Capable of leading team to achieve significant improvements in efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Back End Department Supervisor
Lowes Companies, Inc
12.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
Front End Department Supervisor
Lowes Companies, Inc.
07.2023 - 12.2023
- Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Educated staff on strategies for handling difficult customers and challenging situations.
Plumbing/Electrical Department Supervisor
Lowes Companies, Inc.
04.2022 - 07.2023
- Researched issues to obtain appropriate answers to customer inquiries.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Customer Relations
- Leadership skills
- Performance Improvement
- Employee Engagement
- Team Supervision
- Coaching and Mentoring
Languages
Spanish
Professional Working
Timeline
Back End Department Supervisor
Lowes Companies, Inc
12.2023 - Current
Front End Department Supervisor
Lowes Companies, Inc.
07.2023 - 12.2023
Plumbing/Electrical Department Supervisor
Lowes Companies, Inc.
04.2022 - 07.2023
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