Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Serna

San Antonio,TX

Summary

Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

CNA

Baptist Medical Center
San Antonio, TX
08.2022 - Current
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Store Manager

GNC
San Antonio , TX
08.2017 - 06.2022
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored inventory levels and placed orders to restock shelves.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established customer service standards and monitored staff compliance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Resolved customer complaints in a timely manner.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Busser

Rainforest Cafe
San Antonio , TX
06.2016 - 06.2017
  • Stocked service areas with supplies such as coffee, food, tableware, and linens.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Ensured that each table was properly set before seating guests.
  • Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
  • Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Participated in team meetings to discuss service improvements and guest feedback.

Education

Bachelor of Science - Kinesiology

Texas A&M University
San Antonio, TX
08-2026

Associate of Science - Kinesiology

Palo Alto College
San Antonio, TX
05-2018

Skills

  • Clinical documentation
  • End-of-life care
  • Patient care
  • Patient advocacy
  • Problem-solving
  • Basic life support
  • Team collaboration
  • Complex Problem-solving
  • Health monitoring
  • Compassionate communication
  • Emotional support

Timeline

CNA

Baptist Medical Center
08.2022 - Current

Store Manager

GNC
08.2017 - 06.2022

Busser

Rainforest Cafe
06.2016 - 06.2017

Bachelor of Science - Kinesiology

Texas A&M University

Associate of Science - Kinesiology

Palo Alto College
John Serna