Jimmy Poole
Franklin,NC
Summary
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
41
41
years of professional experience
Work History
Commercial and Residential Service Tech
Makenneys Mechanical
04.1984 - 12.2024
- Diagnosed and repaired chillers, boilers, pneumatic systems, intel roof top systems, VAV systems, PIU systems, residential, heat pump systems, mini splits, gas and propane furnaces, oil furnaces, zone systems.
- EPA Certifications
- Universal Certifications
- 410A Certified
- Tracpipe Certified
- Diagnosed and repaired Commercial and Residential HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance inspections to identify potential issues and prevent equipment failures.
- Collaborated with team members to streamline service workflows, enhancing response times for client requests.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Led troubleshooting efforts for complex mechanical issues, delivering timely resolutions to clients' concerns.
- Managed inventory of parts and tools, ensuring readiness for all scheduled maintenance tasks and emergency repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment fea
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, and out of state calls, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
High School Diploma -
Cherokee High
Cherokee, NC05-1983
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
Timeline
Commercial and Residential Service Tech
Makenneys Mechanical
04.1984 - 12.2024
High School Diploma -
Cherokee High