Christina Irving
Washington,DC
Overview
7
7
years of professional experience
1
1
Certification
Work History
SERVICE DISPATCHER
EMCOR Government Services
03.2023 - Current
- Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using telephones
- Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Customer Service Representative
Xfinity Comcast
01.2022 - 02.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
ADMIN ASSISTANT
Edgewood Management Corporation
06.2019 - 12.2021
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Mail newsletters, promotional material, or other information
- Schedule and confirm appointments for clients, customers, or supervisors
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Conferred with customers by telephone to provide information about products or services, take and enter orders, and obtain details of complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems.
Unarmed SPO/Security Concierge
Security Assurance Management
05.2017 - 05.2019
- Utilized excellent surveillance skills to ensure safety and security
- Implemented and enforced all security procedures
- Assisted visitors with security check-in
- Documented all concerns and incidents, reported them to a senior supervisor
- Answered phones, greeted clients, accepted packages and handled all front desk responsibilities.
Education
SECONDARY SCHOOL -
Luke C Moore High School
PROJECT MANAGEMENT -
University of District Of Columbia
Skills
- Adaptability
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- Detail Oriented
- Organization
- Microsoft 365
- Adobe Acrobat
- MAXIMO
Certification
- Osha
- Adult and Pediatric First Aid/CPR/AED
Timeline
SERVICE DISPATCHER
EMCOR Government Services
03.2023 - Current
Customer Service Representative
Xfinity Comcast
01.2022 - 02.2023
ADMIN ASSISTANT
Edgewood Management Corporation
06.2019 - 12.2021
Unarmed SPO/Security Concierge
Security Assurance Management
05.2017 - 05.2019
SECONDARY SCHOOL -
Luke C Moore High School
PROJECT MANAGEMENT -
University of District Of Columbia
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