Steven Rice

Liaison between customer needs and technician recommendations

Explain services provided/recommended to customers through safety, reliability, and maintenance categories

Greet, contract, and inform customers creating a singular point of contact and tailored customer experience

Track accounts receivables and inventory for each customer

Read and edit sales/rental contracts to ensure accurate depictions of terms

Educate and inform account representatives of integrated sales tactics to retain/boost sales

Track component inventory in warehouse to ensure final products could be assembled and delivered on time

Integrate safety protocols and deliver COI's and MSA's to each customer for compliance

Outside business-to-business sales of equipment

Ensure customers of proper application for equipment, as well as proper time frame for completion/delivery

Draft rental contracts/sales contracts and present to accounts manager

Coordinate and distribute signed memorabilia to various non-profit organizations as charitable donations

Assist player's family/guests with any gameday need/field access