Overview
Work History
Education
Accomplishments
Timeline
Generic

Sarah Cage

Service Coordinator
Pawling,NY

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Resident Services Coordinator

Elderly Housing Management
11.2021 - Current
  • Provide services coordination services to an 85 unit, approximately 96 resident HUD housing facility.
  • Improve overall community atmosphere by organizing social, recreational, and educational programs for residents.
  • Coordinate with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Collaborate with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
  • Provide compassionate support during times of crisis or personal difficulty for individual residents as needed.
  • Serve as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • When appropriate, made referrals to Protective Services for the Elderly, and assisted throughout Conservatorship process.
  • Regularly assists residents with applying and renewing for benefits including, SNAP, SAGA, Medicaid, Medicare, Social Security, etc.
  • Complete routine ADL assessments to determine residents needs and complete Reasonable Accommodation Requests when appropriate to ensure living environment is safe and appropriate.

Independent Medicare Broker

Ritter Inc.
, NY
02.2023 - Current
  • Educate seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
  • Help eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Increase Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.

Family Resource Coordinator

Community Action Partnership
09.2020 - 10.2021
  • Provided case management services to all clients including intake assessments, benefit assessments, goal setting, long term case plan development, progress monitoring, individual money management, tenant eduction, advocacy and referrals.
  • Reviewed and assisted with application processes for state, medical, and Social Security benefits.
  • Interviewed clients obtain key information for case planning and management and referred high-risk clients for crisis intervention when necessary.
  • Provided motivational interviewing and wrap around services.
  • Managed active case loads and increased utilization of organization program.
  • Utilized technology resources to overcome language and transportation barriers.
  • Processed POS transactions, including cash and credit purchases, refunds, and large cash deposits.

Library Information Specialist

Patterson Library
01.2018 - 08.2020
  • Provide exam proctoring, information resource services, job search and community referral services
  • Responds to numerous reference inquiries, while helping patrons with specific information and computer needs
  • Responsible for cataloging, classification, and tech services of non-fiction and reference materials
  • Continuously work to improve quality processes for increased efficiency and community interest
  • Schedules patron curb-side pickup appointments and provides information on health and safety protocols
  • Documents Board of Trustee meeting minutes.

Social Work Intern

Meadowbrook Healthcare
Plattsburgh, NY
08.2016 - 05.2017
  • Provided residents and family members with emotional support and counseling while facilitating connections with necessary community resource services
  • Encouraged socialization and engagement through weekly Dementia and Memory care support group with talk therapy, music therapy and social activities
  • Conducted Mood and BIMS interview for MDS and accurately input information into patient file
  • Documented and maintained up to date and accurate
  • Advanced Directives and Initial Interdisciplinary
  • Assessments for residents
  • Participated in Psychosocial, Dementia Care, Palliative
  • Care, and Care Plan Meetings.

Education

Bachelor of Science - Social Work, Gender

SUNY College
Plattsburgh, NY
08.2013 - 05.2017

Accomplishments

  • Health, Accident and Life Insurance License in New York State
  • Elder Abuse Training


Timeline

Independent Medicare Broker

Ritter Inc.
02.2023 - Current

Resident Services Coordinator

Elderly Housing Management
11.2021 - Current

Family Resource Coordinator

Community Action Partnership
09.2020 - 10.2021

Library Information Specialist

Patterson Library
01.2018 - 08.2020

Social Work Intern

Meadowbrook Healthcare
08.2016 - 05.2017

Bachelor of Science - Social Work, Gender

SUNY College
08.2013 - 05.2017

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Sarah CageService Coordinator