Hi, I’m
Terri Cooper
Anaheim,California
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Strong leader who effectively communicates with fellow employees. Works well with others. Supervisory Experience. Supervised the work of subordinate staff. Resolved elevated issues in a timely and high quality manner. Responsible for resolving customer issues and responding to internal/external inquiries. Proficient in Quickbooks, Word, Excel. Accounts Payable/ Accounts Receivable I dealt with on a daily basis. Customer Service Supervisor. Encouraged teamwork. Analyzed problems, then developed and implemented strategies with limited information under tight time constraints. Contacted customers that were delinquent on their accounts and helped put together payment plans for them. Performed janitorial services to bathroom and kitchen as needed. Sales. Material Management, validated that all the material was on schedule for the start date.
Overview
5
years of professional experience
Work History
Canyon High SchoolAnaheim, CA
Instructional Aide
05.2022 - Current
Job overview
- Provided one-on-one tutoring or mentoring for struggling students.
- Prepared reports on student achievement levels and progress towards goals.
- Assisted with classroom management, including seating arrangements and discipline procedures.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Proctored examinations and monitored for cheating.
- Maintained records of student progress, attendance, and behavior.
- Created a positive learning environment for students.
- Led discussion sections, tutorials and laboratory sections under teacher direction.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Supervised recess periods or lunchroom activities.
- Monitored student behavior and identified areas of improvement.
- Encouraged active participation in class activities by all students.
- Graded assignments and tests and documented results into filing systems.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Cleaned and organized classrooms, materials and supplies.
- Conducted small group instruction sessions as needed.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Provided classroom support throughout planned instruction and individual lessons.
- Provided guidance to students on their academic tasks.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Attended staff meetings and professional development workshops.
- Graded exams, assignments and essays and recorded grades.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Tutored students in course material to improve comprehension.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
El Rancho Charter SchoolAnaheim, CA
PTA President
06.2020 - 07.2022
Job overview
- Created communication strategies to inform parents about upcoming events and programs.
- Maintained accurate records of all financial transactions conducted by the PTO throughout the year.
- Signed and approved budgets for new funding and program initiatives.
- Coordinated with the school administration on upcoming projects, fundraisers, and other activities.
- Researched potential vendors for event supplies or services needed for upcoming fundraisers or activities.
- Organized and chaired monthly board meetings to discuss PTO initiatives and events.
- Developed strategic plans that outline goals, objectives, and timelines related to fundraising campaigns.
- Facilitated communications between members of the PTO Executive Board and general membership as needed.
- Provided leadership and guidance to committee chairs in order to ensure successful completion of tasks related to their respective areas.
- Attended district-level meetings as a representative of the PTO organization.
- Conducted surveys of parent and guardian feedback regarding school policies or procedures that affect students.
- Planned special events such as family nights, carnivals, holiday parties.
- Collaborated with teachers, staff, and administrators to coordinate student-centered activities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
El Rancho Charter SchoolAnaheim, CA
Instructional Assistant
01.2020 - 04.2021
Job overview
- Organized student performance and enrichment activities to facilitate learning.
- Maintained records of student performance according to school policies and procedures.
- Facilitated communication between families of children with disabilities and school personnel.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Organized instructional materials and activities for special education classrooms.
- Proctored examinations and monitored for cheating.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
- Attended training sessions on best practices for working with students with special needs.
- Graded exams, assignments and essays and recorded grades.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
Daily SawAnaheim, CA
Administrative Manager
06.2019 - 10.2019
Job overview
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered 25 calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Floor Decor
Office administrator
Education
St Lucy's Priory High School
High School Diploma
Skills
- Customer Service Management Expert
- Microsoft office Advanced
- Job Scheduling Advanced
- Receptionist Expert
- Excel Advanced
- Data entry Advanced
- Outlook Express Intermediate
- Word Advanced
- Powerpoint Intermediate
- Faculty Support
- Effective Communication
- Relationship Building
- Helping Students With Special Needs
- Student Supervision
- Supervising Student Activities
- Calm and Patient Demeanor
- Conflict Resolution
- Classroom Management
- Academic Support
- Special Education Support
- CPR and First Aid
- Progress reporting
- Group and individual instruction
- Teacher collaboration
- Student inclusion
- IEP management
- Lesson development
- Problem-Solving
- MS Office
- Data Entry
- Planning and Coordination
- Organization and Time Management
- Teambuilding
- Training and Development
- Multitasking Abilities
Personal Information
Hobbies: I am a mother to 3 boys and was a Stay At Home Mother for 19 years. With that, I volunteered in my kids classes, and have been on PTA for numerous years. I have been Room Mom, Team Mom, nurse, babysitter, guidance counselor for children of all ages. I also coached several teams for sports that my children played. I also volunteered at Charity Leagues that took care of underprivileged children. I am a stepgrandmother to 3 grandsons that I see on a regular basis. I am a Dog Mom that loves her fur baby. I love to cook, garden and hang out with my family.
June 2024 will be my last month of having a child in school, my youngest is graduating from High School and will be moving on to College. I will be moving to Ventura Ca to be closer to my new grandbaby.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Instructional Aide
Canyon High School
05.2022 - Current
PTA President
El Rancho Charter School
06.2020 - 07.2022
Instructional Assistant
El Rancho Charter School
01.2020 - 04.2021
Administrative Manager
Daily Saw
06.2019 - 10.2019
Office administrator
Floor Decor
St Lucy's Priory High School
High School Diploma
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