Experienced professional with strong management, organization, and decision-making skills seeking a challenging opportunity to utilize expertise. Proven ability to motivate teams, meet critical deadlines, and effectively manage requirements, staff, and expectations. Dedicated to delivering quality products while surpassing customer expectations and meeting corporate goals. Practical experience in management, design, coding, and testing phases, successfully implementing ISO 9000 and SSAE16 standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Manager and Project Manager
DataBank IMX
09.2017 - 01.2025
Manage AI, cloud based and on premise projects. Responsibilities include overseeing client requirements gathering, verifying detailed, cross-functional and external dependencies, coordinating project plans, resource assignments, forecasting, planning, and coordinating implementation teams and customer activities required for the successful deployment of an enterprise wide document management solution
Manage 20 - 35 projects concurrently from inception to completion
Documentation, tracking and reporting of project status, action items, budget, resources, risks and scope
Work closely with solutions engineers, developers, business analysts and stakeholders to complete solution development needs of the customers on time and within budget
Create detailed project plans using MS project and Monday
Product Owner & Quality Assurance Lead (Combined role)
Physical Systems Integration, LLC
02.2011 - 02.2016
As a Product Owner I was responsible for providing a stable product, while prioritizing and implementing new features to enhance customer experience
Ensure customer enhancement requests would not negatively impact customer base
Manage all aspects of the project including requirements gathering, forecasting, planning, and coordinating the implementation team and related customer activities
Ensure required regulatory mandates are implemented on time
Utilize Agile development cycle
Coordinate execution of JIRA test cases and utilize JIRA for problem reporting
Designed and implemented quality control standards and protocols to improve quality
Obtain detailed requirements to facilitate comprehensive test case develop with a goal of maintaining a quality product with each release cycle
Ensure proper time allocated for each test cycle
Coach and train QA team to build, execute and report on test cycles
Submitted proposal to building a test case repository
Oversaw the implementation of test case repository utilizing JIRA
Trained QA personnel to develop functional requirement based test cases
Handle SSAE16 compliance implementation for department
Testing Team Lead & Tester (Senior Systems Engineer)
Intervoice/Convergys
09.1998 - 11.2010
Coordinate and oversee numerous testing cycles for various products, while providing biweekly status and defect reports to management
Supervised testing effort to ensure complete test case execution
Tracked and published defect reports for each new build
Developed and published comprehensive test plan
Ensured ISO 9000 standards were followed
Senior Software Engineer
Intervoice/Convergys
09.1998 - 08.2005
Provide new features to advance Invision product line
Design, code, implement new enhancements and provide support
Designed and coded new ISAY languages
Developed and maintained a variety of API's, while harnessing new technologies to enhance performance
Developed custom dll's to provide new features and functionality to the Invision project
Interacted with various areas to troubleshoot reported defects, identify source component, design and implement solution
Kudos award, 05/01/22, DataBank IMX, Nominated by peers
Lance Armstrong Award, 01/01/05, Intervoice Research & Development, The ability to 'keep on going & going & going' and meet scheduled project milestones. Nominated by peers.
Community Service
Change the World Allen, Board member and project volunteer, 01/01/18, 12/31/21
Habitat for Humanity, Volunteer, 2012, 2013
Applications
Monday
Microsoft Project Management
Agile programming methodologies
JIRA
ServiceNow
Assembla
Microsoft Office Suite (Power Point, Excel, Word)
Microsoft Outlook
Microsoft Teams
Visio
Sales Force
Timeline
Program Manager and Project Manager
DataBank IMX
09.2017 - 01.2025
Product Owner & Quality Assurance Lead (Combined role)
Physical Systems Integration, LLC
02.2011 - 02.2016
Testing Team Lead & Tester (Senior Systems Engineer)
Intervoice/Convergys
09.1998 - 11.2010
Senior Software Engineer
Intervoice/Convergys
09.1998 - 08.2005
B.A. - Management Science and Information Systems
Oklahoma State University
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