Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Community Service
Applications
Timeline
Generic

Jacqueline D. Martin

Fairview,TX

Summary

Experienced professional with strong management, organization, and decision-making skills seeking a challenging opportunity to utilize expertise. Proven ability to motivate teams, meet critical deadlines, and effectively manage requirements, staff, and expectations. Dedicated to delivering quality products while surpassing customer expectations and meeting corporate goals. Practical experience in management, design, coding, and testing phases, successfully implementing ISO 9000 and SSAE16 standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Program Manager and Project Manager

DataBank IMX
09.2017 - 01.2025
  • Manage AI, cloud based and on premise projects. Responsibilities include overseeing client requirements gathering, verifying detailed, cross-functional and external dependencies, coordinating project plans, resource assignments, forecasting, planning, and coordinating implementation teams and customer activities required for the successful deployment of an enterprise wide document management solution
  • Manage 20 - 35 projects concurrently from inception to completion
  • Documentation, tracking and reporting of project status, action items, budget, resources, risks and scope
  • Work closely with solutions engineers, developers, business analysts and stakeholders to complete solution development needs of the customers on time and within budget
  • Create detailed project plans using MS project and Monday

Product Owner & Quality Assurance Lead (Combined role)

Physical Systems Integration, LLC
02.2011 - 02.2016
  • As a Product Owner I was responsible for providing a stable product, while prioritizing and implementing new features to enhance customer experience
  • Ensure customer enhancement requests would not negatively impact customer base
  • Manage all aspects of the project including requirements gathering, forecasting, planning, and coordinating the implementation team and related customer activities
  • Ensure required regulatory mandates are implemented on time
  • Utilize Agile development cycle
  • Coordinate execution of JIRA test cases and utilize JIRA for problem reporting
  • Designed and implemented quality control standards and protocols to improve quality
  • Obtain detailed requirements to facilitate comprehensive test case develop with a goal of maintaining a quality product with each release cycle
  • Ensure proper time allocated for each test cycle
  • Coach and train QA team to build, execute and report on test cycles
  • Submitted proposal to building a test case repository
  • Oversaw the implementation of test case repository utilizing JIRA
  • Trained QA personnel to develop functional requirement based test cases
  • Handle SSAE16 compliance implementation for department

Testing Team Lead & Tester (Senior Systems Engineer)

Intervoice/Convergys
09.1998 - 11.2010
  • Coordinate and oversee numerous testing cycles for various products, while providing biweekly status and defect reports to management
  • Supervised testing effort to ensure complete test case execution
  • Tracked and published defect reports for each new build
  • Developed and published comprehensive test plan
  • Ensured ISO 9000 standards were followed

Senior Software Engineer

Intervoice/Convergys
09.1998 - 08.2005
  • Provide new features to advance Invision product line
  • Design, code, implement new enhancements and provide support
  • Designed and coded new ISAY languages
  • Developed and maintained a variety of API's, while harnessing new technologies to enhance performance
  • Developed custom dll's to provide new features and functionality to the Invision project
  • Interacted with various areas to troubleshoot reported defects, identify source component, design and implement solution

Education

B.A. - Management Science and Information Systems

Oklahoma State University
Stillwater, Oklahoma

Skills

  • AI project management
  • Cloud based project management
  • Problem-solving
  • Scope management
  • Strategic planning
  • Decision-making
  • Cross functional team builder
  • Project lifecycle
  • Agile projects
  • Risk analysis and management
  • Stakeholder communications and management
  • Budgeting and resource management
  • Team leadership and direction
  • Partnership development
  • Quality assurance
  • Change management
  • Multi-operations management
  • Detail-oriented
  • Vendor management
  • Project management
  • Relationship building
  • Resource management

Certification

Professional Scrum Master (PSM-I), 05/24/16

Awards

  • Kudos award, 05/01/22, DataBank IMX, Nominated by peers
  • Lance Armstrong Award, 01/01/05, Intervoice Research & Development, The ability to 'keep on going & going & going' and meet scheduled project milestones. Nominated by peers.

Community Service

  • Change the World Allen, Board member and project volunteer, 01/01/18, 12/31/21
  • Habitat for Humanity, Volunteer, 2012, 2013

Applications

  • Monday
  • Microsoft Project Management
  • Agile programming methodologies
  • JIRA
  • ServiceNow
  • Assembla
  • Microsoft Office Suite (Power Point, Excel, Word)
  • Microsoft Outlook
  • Microsoft Teams
  • Visio
  • Sales Force

Timeline

Program Manager and Project Manager

DataBank IMX
09.2017 - 01.2025

Product Owner & Quality Assurance Lead (Combined role)

Physical Systems Integration, LLC
02.2011 - 02.2016

Testing Team Lead & Tester (Senior Systems Engineer)

Intervoice/Convergys
09.1998 - 11.2010

Senior Software Engineer

Intervoice/Convergys
09.1998 - 08.2005

B.A. - Management Science and Information Systems

Oklahoma State University

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Jacqueline D. Martin