MONICA RIOJAS
GILROY,CA
Summary
A highly motivated Credit, A/R, A/P, Collections, HR Assistant, Payroll, Executive Assistant and Office Assistant, Transportation Administrator Operations Assistant and Fleet Coordinator professional with a verifiable record of accomplishment spanning fifteen years. Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include: - Accounts payable - Problem collections - Organizational skills - Computer literacy - Work as team player - HR policies - Monitoring absences - Processing resignations employee termination - Performance reviews - Accounts receivable - Changing contracts - Administrative duties - Reference requests - Communication skills - Time management skills - Research abilities - Payroll Service-focused Transportation Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills. Hardworking and passionate job seeker with strong organizational skills eager to secure management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
15
15
years of professional experience
Work History
Transportation Supervisor, Trans Night Dispatcher
Performance Food Service
03.2021 - Current
- Managed driver supervision and DOT compliance.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Oversaw transportation daily by coordinating personnel and developing efficient routes and workload schedules.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Coordinated schedules and communicated changes to customers.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Assisting with the dispatching of drivers and notifying customers on route changes.
- Tracking transportation equipment & billing.
- Answering incoming calls from customers, drivers, and internal departments.
- Processing of driver payroll.
- Performing other tasks and duties as assigned
- Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution. Assists in scheduling as well as ensuring deliveries and pickups are made in a timely manner. Rides with drivers for training and/or evaluation purposes.
- Assists Transportation Director with overall day-to-day administration of transportation and delivery functions, which may include calculating driver payroll, reviewing driver trip logs and expense reports, identifying and resolving problems, and ensuring that drivers are compliant with DOT and OpCo regulations. Operates computer keyboard to enter and access data in automated fleet management system.
- Ensures drivers fulfill duties safely by monitoring vehicle safety, safe usage of ramps and handcarts, seat and weight belt use, and safe lifting and product-handling practices. May attend quarterly safety meetings.
- Ensures maintenance of all trucks, tractors and trailers through detailed review of post-trip inspections
- Works in conjunction with Transportation Manager or Operations Manager to minimize operating expenses and to ensure all deliveries are efficiently routed.
- Performs other related duties as assigned.
- Maintained high customer satisfaction with timely and accurate dispatching of service requests.
Transportation Administrator, Fleet Coordinator and Operations Assistant
UNITED NATURAL FOODS, INC.
01.2015 - 01.2020
- Review and set new customer accounts on designated master routes
- Apply new and existing accounts into Roadnet, Peoplenet, Cooltracks database
- Maintain WBS/Roadnet/Peoplenet for customer and route accuracy
- Review routes with drivers/make corrections in all system when changes are applied
- Transportation assistance for all drivers a.m
- Call ins on route delivery issues and customer call backs
- Keeps required 5 day customer set up current
- Creates working relationships with new and existing customers, Providing solutions to their delivery times, access to locations, delivery days, acquiring and securing 'keys' under UNFI Policy for deliveries outside normal hours
- Manages returns and requesting feedback from warehouse on relocation of those returns for reship Recapping customer activity and updating active/inactive accounts to keep the master routes current and to remove 'DED' accounts
- New account set up
- Receives delivery driver's receipts and accompanying paperwork for the day's customer deliveries and investigates and corrects discrepancies
- Organize driver paperwork to send up to Claims
- Review and process driver payroll, status changes, etc
- Process new drivers with phone set up, hotel cards, fuel cards, etc
- Process all driver paperwork (manifests, DVIR's, fuel receipts, hotel bills, COD checks, etc.)
- Make travel arrangements for drivers (layovers), staff and manager
- Reconcile Fuel expense/reporting for metrics
- Coordinate driver interviews, process applicant paperwork
- HOS Violations and attendance corrective action paperwork/record maintenance
- Reconcile GERS/Amex billing for transportation dept
- Contact customers for reviews, late deliveries, etc
- Checks with supervisor or manager for any changes in schedules or nightly routines
- Batches trucks in the order of departure
- Confirms, uploads, and batches to ensure that truck runs are printed correctly
- Prepares driver scheduling and updates daily schedules
- Dispatches trucks and ensures on-time departure
- Ensures late truck report and extra Utilization report is prepared
- Collaborates with Customer Service for late truck notifications
- Prepares and maintains DVCR spreadsheet
- Ensures available hours report is accurate for DOT compliance
- Keeps the area clean and maintains a safe working environment
- Offers support/directions to drivers whenever necessary
- Reports violations of company policy to supervisor or lead
- Provides answers to questions from associates and keeps operations up to date with policies and procedures, HR and Payroll
- Prepares Etime edits and daily detail reports for managers, including, vacation, Daily Attendance Call in sheets, employee write-ups, terminations, and daily attendance
- Monitors shipping supply inventory & ensures levels are maintained (partnering with Inventory Control & vendors), and orders office supplies and printer cartridges as needed
- Completes payroll for operations on a bi-weekly basis including entering temporary differentials, eTime coding and ensuring proper hours are paid
- Codes and processes invoices and billing as needed
- Manages vendor logs and accrual spreadsheets
- Performs other administrative functions as assigned (i.e
- Typing, filing, and faxing and daily FedEx box
- Produces daily metric reports including: Department hours, Shipped and Received cases, Replenishments
- LPN's and out of stocks/shorts
- Prepares weekly overtime reports and Pacific Region metrics
- Handles co-op cash proceedings - money orders and distribution to Accounts Payable
- Coordinates and plans events as necessary (e.g
- Associate lunches, picnic, holiday party)
- Overseas training programs to ensure employees have the most current knowledge for their areas of responsibility
- Ensures the training of employees on work methods, procedures, and preventive maintenance programs
- Responsible for Purchase Order approval and invoice reconciliation, and fuel reconciliation
- Coordinates daily scheduling of drivers and staff members ensuring the effectiveness of the workforce
- Monitors driver departure times and reports the information accordingly
- Shares on-call duty with members of the Transportation Department
- Coordinates customer deliveries with Drivers and notifies customers of delays or accidents
- Answers phones, directs calls and handles customer, warehouse and driver inquiries acts as the back-up person for the Transportation Manager completing log data entry
- Summarizes and publishes results of quality checks and 'on-time reporting'.
Executive Assistant, Accounts Receivable/Payable Clerk, Human Resources Assistant and Office Asst.
Primus Security Group Inc.
01.2011 - 01.2014
- Oversee calendars, including personal and professional for company president and COO
- Make all senior executive travel arrangements
- Screen company president's phone calls, mail, emails
- Budget and balance revenues for operations
- Maintain client and employee databases for mailing and communication purposes
- Full charge processing of all accounts receivable, payable and payroll
- Manage all petty cash and office supply expense accounts
- Reconcile bank balances; record general ledger entries
- Establish customer credit lines and set up credit accounts with vendors
- Hire and Terminate employees
- Responsible for reporting to the head of HR department on issues such as improving the hiring process
- Interviewing candidates, and how to further cement the relationship between the company and its employees
- Also involved in writing job descriptions, advertising vacancies and screening applicants
- Providing effective administrative support for the HR Advisors and Managers
- Resolving salary queries with the payroll department
- Writing up offers of employment letters
- Managing the leave procedure and process for any departing staff
- Escalating issued to the HR Officer or managers
- Attending employee disciplinary and grievance meetings
- Writing up drafts of correspondence and documents for the HR Officer
- Producing reports and statistical information when required
- Partner with the sales team to assist in tracking leads
- Create Proposals and Contracts
- Assist in daily data entry of operations information
- Maintains and handles the front reception area; greets Clients/Guests, answers phones and answers door
- Process and handle customer service calls
- Sort mail and faxes and respond to customer/clients emails in a timely manner
- Prepare letters as requested and make revisions to invoices
- Track insurance certificates
- Maintain phone list and calendars
- Assist with the preparation of binders/sales packets
- Assist with hiring/termination policies and documents
- Assist investigations regarding human resource complaints
- Provide new hires with company uniforms and policies, collect company uniforms from former employees
- Provide employees with work schedules; make sure employees were punching in and out correct using company time tracking.
Office Assistant, Accounts Receivable/Payable Clerk, Human Resources Assistant
Enterprise Protective Services Inc.
01.2009 - 01.2011
- Full charge processing of all accounts receivable, payable and payroll
- Manage all petty cash and office supply expense accounts
- Reconcile bank balances; record general ledger entries
- Establish customer credit lines and set up credit accounts with vendors
- Hire and Terminate employees
- Responsible for reporting to the head of HR department on issues such as improving the hiring process
- Interviewing candidates, and how to further cement the relationship between the company and its employees
- Also involved in writing job descriptions, advertising vacancies and screening applicants
- Providing effective administrative support for the HR Advisors and Managers
- Resolving salary queries with the payroll department
- Writing up offers of employment letters
- Managing the leave procedure and process for any departing staff
- Escalating issues to the HR Officer or managers
- Attending employee disciplinary and grievance meetings
- Writing up drafts of correspondence and documents for the HR Officer
- Producing reports and statistical information when required
- Partner with the sales team to assist in tracking leads
- Create Proposals and Contracts
- Assist in daily data entry of operations information
- Maintains and handles the front reception area; greets Clients/Guests, answers phones and answers door
- Process and handle customer service calls
- Sort mail and faxes
- Prepare letters as requested and make revisions to invoices
- Track insurance certificates
- Maintain phone list and calendars
- Assist with the preparation of binders/sales packets
- Assist with hiring/termination policies and documents
- Assist investigations regarding human resource complaints
- Provide new hires with company uniforms and policies, collect company uniforms from former employees
- Provide employees with work schedules; make sure employees were punching in and out correct using company time tracking.
Education
Gavilan Community College
Gilroy, CA01.1999
Gilroy High School
Gilroy, CA01.1996
Skills
- Microsoft Word
- Word Perfect
- Outlook
- Microsoft Excel
- Peachtree Accounting
- QuickBooks Accounting
- Kronos Tele timekeeping
- Gmail
- WBS
- Roadnet
- Peoplenet
- Cooltrax
- Continuous Improvement
- Worker Supervision
- Critical Thinking
- Team Collaboration
- Daily Operations Management
- Data Entry
- Mentoring and training
- Incident Reporting
- Logistics Planning
- Skilled in Bolt payroll, UKG, Peoplenet, Airclic & SAP
Accomplishments
- Reduced A/R aging from an average of 100 days to 50 days in less than 6 months
- Established new credit criteria for new accounts, significantly reducing bad debt
- Assisted in writing Human Resources policies and procedure manual for company
- Reduced with hiring great candidate for the company, in which lowered the turnaround rate from 75% to 25%
- Reduced invoicing errors from 80% to 0%
- Processed payroll in a timely manner with 0% errors
- Associate of the month every year at UNFI
- Administrator of the year 2000 at UNFI
- Helping Hands committee
- Event Planning committee
- Safety committee
Special Interests
Spending family time with my sons, grandson and pets. Playing Co-ed softball
References
- Alejandro Espinoza, Manager Psg Lumber, (408) 842-0260
- Bethann Holcomb, Owner BZM Bookkeeping, (408) 893-6409
- Sean Burch, General Manager Redwood Empire Inc., (408) 779-7354 or 800-800-5609
Timeline
Transportation Supervisor, Trans Night Dispatcher
Performance Food Service
03.2021 - Current
Transportation Administrator, Fleet Coordinator and Operations Assistant
UNITED NATURAL FOODS, INC.
01.2015 - 01.2020
Executive Assistant, Accounts Receivable/Payable Clerk, Human Resources Assistant and Office Asst.
Primus Security Group Inc.
01.2011 - 01.2014
Office Assistant, Accounts Receivable/Payable Clerk, Human Resources Assistant
Enterprise Protective Services Inc.
01.2009 - 01.2011
Gavilan Community College
Gilroy High School