Music, Diy, Creating and tinkering with things
Michael Sandella
R
Toms River,New Jersey
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in customer satisfaction and Problem solving. Looking for new position where career spanning 10 years can be used to help bring greater success to exciting company. Hardworking employee enthusiastic about learning and performing in this field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Lester Glenn Auto Group
Toms River, NJ
04.2014 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Engaged with customers to build rapport and loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
Car Salesman
Lester Glenn Auto
Toms River, NJ
04.2014 - 02.2020
- Drove team revenue totals by bringing in top sales numbers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Responded to customer enquiries via telephone and email.
- Outlined sales, warranty and service procedures.
- Answered telephone and email inquiries from potential customers.
Education
High School Diploma -
Lacey Township High School
Lanoka Harbor, NJ 09.2001 - 06.2005
Skills
Technical Support
Sales expertise
Client rapport
Complaint resolution
Strategic sales knowledge
Receiving support
Customer Relations
Problem solving strength
Desktop support
Application support
Troubleshooting all types of work
System repairs
Attention to Detail
Accomplishments
- Supervised team of 21 staff members.
- Collaborated with team of 21 in the development of achieving high Csi score. CSI is customer surveys
- Documented and resolved many problem issues which led to happy costumers.
Interests
Timeline
Service Advisor
Lester Glenn Auto Group
04.2014 - Current
Car Salesman
Lester Glenn Auto
04.2014 - 02.2020
High School Diploma -
Lacey Township High School
09.2001 - 06.2005